Bianca_OBrien

Bianca_OBrien · ‎04-13-2021

Question - If I block field updates from Salesforce Sync will this block updates from SFDC to Marketo or Marketo to SFDC or both? Situation - - We have fields that have existed in Marketo for some time and used constantly (most are Boolean fields). We recently created these fields in SFDC and had Marketo support merge/map them. - I used a smart campaign to sync a group of folks to SFDC with the intent of pushing the Marketo values to SFDC, but, instead, the empty values from SFDC were pushed to Marketo. I have since reversed those folks via a list upload, but still have more that I need to sync over - I blocked field updates for these fields from Salesforce Sync and used another smart campaign to sync a smaller group. I am seeing the Marketo values as they should be, but I am not seeing the same in SFDC.

Bianca_OBrien · ‎05-10-2019

Thank you Sanford!! Learn something new everyday! 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id="HeaderSectionff097938-b5a6-4e00-a78e-8a9d4124a5c8"> <tbody> <tr> <td bgcolor="${Header1BgColor}" style="background-color:${Header1BgColor};"> <table width="640" cellpadding="0" cellspacing="0" style="border-spacing: 0; margin:0 auto;width:640px;" border="0" align="center" class="inner_table"> <tbody> <tr> <td class="extra-space" style="font-size: 1px;line-height: 1px;" height="${Header-top-space}"> </td> </tr> <tr> <td valign="top" style="text-align:center;vertical-align:top;"> <div class="mktoImg" id="LogoImageff097938-b5a6-4e00-a78e-8a9d4124a5c8" mktoname="Logo Image" mktolockimgsize="true"> <a href="https://www.netforumenterprise.com/" style="text-decoration:none" target="_blank"> <img height="70" src="https://go.communitybrands.com/rs/402-UVF-672/images/lp-header-lockup-cb%2Bnfe-color%402x.png" border="0" style="" alt="Community Brands | NetForum Enterprise Logo" /></a> </div> </td> </tr> <tr> <td style="font-size: 1px;line-height: 1px;" height="${Header-bottom-space}"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table width="100%" cellpadding="0" cellspacing="0" style="width:100%;" class="deviceWidth mktoModule" mktoname="Sec16" id="sec16e1dc9d59-a01f-4965-b389-d9276e444fe1"> <tbody> <tr> <td bgcolor="${Header2BgColor}" style="background-color:${Header2BgColor};"> <table width="640" cellpadding="0" cellspacing="0" style="border-spacing: 0; margin:0 auto;width:640px;" border="0" align="center" class="inner_table"> <tbody> <tr> <td style="font-size: 1px;line-height: 1px;" height="${sec9-top-space}"> </td> </tr> <tr> <td class="center" valign="top" style="vertical-align:top;font-family:'Quicksand',arial,sans-serif;font-size:16px;line-height:22px;font-weight:400;text-align:left;color:#5d6771;"> <div class="mktoText" id="sec16-contente1dc9d59-a01f-4965-b389-d9276e444fe1" mktoname="Content"> <p>Dear {{lead.First Name:default=NetForum Customer}},</p> <p>It’s hard to believe, but it has been two years since Community Brands was formed and new ownership was brought to <strong>NetForum</strong> customers.   I wanted to take a moment to thank each of you for your partnership and patience through the process and share some things I’ve learned over the past two years.     </p> <p>We had one goal in mind when we formed Community Brands; to better serve Associations and Non-Profit organizations. When I first met many of you two years ago, I made a commitment to improve product stability and the support of <strong>NetForum</strong>.   As much as we wanted to make glamourous promises of innovation and great feature advancements, it was very clear listening to you that we needed to address the foundation we are built on. That included personnel changes, process changes, release changes, and engineering refactoring.    </p> <p>I am very pleased with the results to date, in our latest <strong>NetForum</strong> version we have resolved over 500 defects. We’ve changed our release strategy to adding more features via Service Packs to get value to you faster and easier. Now, we are expanding with investments in technology including document storage improvements, headquarter to chapter solutions, and an array of technical feature enhancements. We know we still have work to do, but I am excited about our investment in <strong>NetForum</strong>, and its growth potential in the market.   </p> <p>Even with the increased investment in <strong>NetForum</strong>, and its bright future, we are repeatedly asked about the future of <strong>NetForum</strong> and why we have multiple AMS solutions. The answer is simple and it ties back to why we started Community Brands. To better serve the market. We know that one AMS product cannot possibly serve everyone. The organizations we serve have different sizes, budgets, engineering capabilities, and business needs. For that reason, we formed an AMS portfolio that provides choice in the market.  </p> <p>Let me take this opportunity to share more detail on our core AMS offerings and strategy. We have four product offerings (YourMembership, Aptify, Nimble AMS and <strong>NetForum</strong>).  YourMembership serves small associations with limited staff and IT capabilities. For mid-large associations, complexity increases around events, accounting, membership models and integrations.  To serve this market segment, we have two offerings: <strong>NetForum</strong> and <span style="color: #00b0b9;"><a href="https://www.nimbleams.com/" target="_blank" id="" style="color: #00b0b9;">Nimble AMS</a></span>. As you’re well aware, <strong>NetForum</strong> is based on a Microsoft technology stack and Nimble AMS is built on the Salesforce platform. Why two offerings?  The honest business answer is simply market demand. Many organizations have great resources in Microsoft technologies and prefer to build on top of it. There is also high demand for Salesforce. By offering both products we position ourselves to grow and capture the entire market segment. Finally, Aptify is our choice for very niche markets such as unions and complex international customers.  </p> <p>Based off our conversations with customers, we are seeing a few trends. First, we are hearing the need and request to open the platform. xWeb has been a powerful API, but more is needed. Second, we have learned from you and our partners that <strong>NetForum</strong> often co-exists with SalesForce.com and there is a growing need to integrate the two systems.    As our investment in <strong>NetForum</strong> continues to grow, we want you to know that we are investing in integration technologies. Those will make it to market later this year. If you want to connect <strong>NetForum</strong> to Salesforce, we can do that through non-xWeb integrations we already have or via our services teams. If this is something you would like to explore, we welcome the chance to discuss your options.  </p> <p>Finally, a benefit of being a family member of a portfolio company is choice. For those of you that are considering a move to Salesforce, we want you to look at Nimble AMS. What you may not know is that we have seen, and supported movement across brands many times - in virtually all combinations: Pro to <strong>NetForum</strong>, YourMembership to Nimble AMS, <strong>NetForum</strong> to Nimble AMS, <strong>NetForum</strong> to YourMembership, and so on. It all depends on YOUR needs.  The good news is that because you are part of the Community Brands family, you have a lot of flexibility on timing, pricing and contracts. I can assure you no one is better positioned to support your staff and your data through transition.   </p> <p>If you would like to discuss this, please contact your Customer Account Manager. If you are not sure who to reach out to, please contact me directly at <span style="color: #00b0b9;"><a href="mailto:Dan.Gaertner@CommunityBrands.com" target="_blank" id="" style="color: #00b0b9;">Dan.Gaertner@CommunityBrands.com</a></span>.</p> <p>I look forward to seeing many of you at this year’s ASAE show and at Xperience19 in Orlando, November 9-13.  </p> <p>Sincerely,</p> <div> <strong>Dan Gaertner</strong> </div> <div> Executive Vice President, Membership Solutions </div> </div> </td> </tr> <tr> <td style="font-size: 1px;line-height: 1px;" height="${sec9-bottom-space}"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table width="100%" cellpadding="0" cellspacing="0" style="width:100%;" class="deviceWidth mktoModule" mktoname="Header Section1-1" id="HeaderSectionb48f7802-70be-42db-94a9-c60a0054073e"> <tbody> <tr> <td bgcolor="${Header1BgColor}" style="background-color:${Header1BgColor};"> <table width="640" cellpadding="0" cellspacing="0" style="border-spacing: 0; margin:0 auto;width:640px;" border="0" align="center" class="inner_table"> <tbody> <tr> <td class="extra-space" style="font-size: 1px;line-height: 1px;" height="${Header-top-space}"> </td> </tr> <tr> <td valign="top" style="text-align:center;vertical-align:top;"> <div class="mktoImg" id="LogoImageb48f7802-70be-42db-94a9-c60a0054073e" mktoname="Logo Image"> <a href="https://www.communitybrands.com/" style="text-decoration:none"> <img width="175" src="https://na-ab30.marketo.com/rs/402-UVF-672/images/community-logo.png" border="0" alt="Logo" /></a> </div> </td> </tr> <tr> <td style="font-size: 1px;line-height: 1px;" height="${Header-bottom-space}"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table width="100%" cellpadding="0" cellspacing="0" style="width:100%;" class="deviceWidth mktoModule" mktoname="Footer4" id="footer4717eaf9f-34dc-4bd1-b78a-71de2bdf3114"> <tbody> <tr> <td bgcolor="${Header2BgColor}" style="background-color:${Header2BgColor};"> <table width="640" cellpadding="0" cellspacing="0" style="border-spacing: 0; margin:0 auto;width:640px;" border="0" align="center" class="inner_table"> <tbody> <tr> <td style="font-size: 1px;line-height: 1px;" height="${Header-top-space2}"> </td> </tr> <tr> <td valign="top" style="vertical-align:top;"> <table valign="top" width="100%" style="vertical-align:top;width:100%;"> <tbody> <tr> <td class="res" width="100%" valign="top" style="width:100%;vertical-align:top;"> <table valign="top" width="100%" style="vertical-align:top;width:100%;"> <tbody> <tr> <td class="center" valign="top" style="vertical-align:top;font-family:'Quicksand',arial,sans-serif;font-size:12px;line-height:18px;font-weight:400;text-align:left;color:#5b6770;"> <div class="mktoText" id="footer31-left-content717eaf9f-34dc-4bd1-b78a-71de2bdf3114" mktoname="Content"> <div> <p>© <span style="color: #5b6770; font-family: Quicksand, arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">{{my.CopyRightYear:default=2018}}</span> Community Brands. All rights reserved.<br /><span style="color: #5b6770; font-family: Quicksand, arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">{{my.address}}<span> </span></span> <span style="color: #5b6770; font-family: Quicksand, arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">{{my.phonenumber}}</span> | <a target="_blank" style="color: #5b6770;"><b>communitybrands.com</b></a></p> <p><b></b>{{my.disclaimermessage}}</p> </div> </div> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> <tr> <td style="font-size: 1px;line-height: 1px;" height="${Header-bottom-space2}"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table></td> </tr> </tbody> </table> </td> </tr> </tbody> </table>  </body> </html>‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Bianca_OBrien · ‎05-10-2019

For some reason I don't have the same options you do, but hopefully this will work file:///C:/Users/Bianca.OBrien/Downloads/mktoHTMLCode.html I see the errors on my iPhone 6S | version 11.3.1 - both in the outlook app and gmail app.

Bianca_OBrien · ‎05-08-2019

Hi Grace, Thank you for replying. I have emails from several people regarding the issue. The common denominator is they are mac/apple users. My colleague saw the errors in mac mail and in outlook for mac. I also see the errors when I view the email on my iPhone. Should I just save the code on a word doc and attach here?

Bianca_OBrien · ‎05-07-2019

I recently sent an email where one word was bold throughout the email. I use a pc and it rendered fine, but it appears that mac users viewed it with formatting errors. In every instance the word was bold, the space before and after was removed. (textBOLDtext) What is the problem and how can it be solved? Here is a screenshot link from a mac user:

Bianca_OBrien · ‎03-15-2019

We currently have 1 master email template branded for our company in Design Studio. We have then used that template to build out other email templates in Marketing Activities based on program type; i.e. webinar, email, content download, etc. The catch is we market by product/brand - all of which have different logos and accent colors. We are planning to clone our program templates and adjust accordingly for each brand using tokens. I am thinking about using the tokens in the master email template in Design Studio with the appropriate company colors/logos as the default. That way if someone starts from scratch in their product/brand folder, the email will populate with the appropriate colors/logos/etc, but still have the same overall look of the master template. Any issues/concerns with this approach? Is it safe to reference tokens in Design Studio templates? Thanks!!!

Bianca_OBrien · ‎01-17-2019

That worked! Thanks Willow!

Bianca_OBrien · ‎01-17-2019

Our programs are built using tokens for several times. This specifically references CTA buttons that use a token; i.e. registration link. When we send test emails the CTA buttons work just fine for me on a pc, but they dont work for those who are using macs. They aren't able to click the link at all. Has anyone experienced this? Is there a solution other that other than using the true link instead of a token? @jillian

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Date Last Visited	‎12-31-2021 07:41 PM

Date Registered	‎08-15-2018 12:16 PM
Date Last Visited	‎12-31-2021 07:41 PM
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Re: Email formatting errors on Macs

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Email formatting errors on Macs

Using Tokens in master email template housed in De...

Re: Token CTA button not working on Macs

Token CTA button not working on Macs