KCS_Integration

Issue DescriptionA lead qualified for a Smart Campaign even though they do not meet the Smart Campaign filter requirementsIssue Resolution At the time the campaign ran, the smart l...

Issue DescriptionThe smart campaign has a last modified date of x, however, it does not have any details of any change on date x in the audit trail. Issue Resolution The smart camp...

Issue DescriptionCan I use Marketo Sales Insight Outlook plugin with Office 365?Issue Resolution The Marketo Sales Insight Outlook plugin is currently not supported for Office 365 ...

Issue DescriptionHow to view email opens and their time of activity per recipient?Issue Resolution Generally, the date/time stamps on email opens by recipient can be retrieved via ...

Issue DescriptionA lead was not sent an email by a Smart CampaignIssue Resolution * Check if the lead has reached the daily or weekly communication limit.https://docs.marketo.com/d...

Issue Description"Relative Score" and "Relative Urgency" values are not automatically updating in Marketo and CRM even when scores have changed on records. Issue Resolution Resolv...

Issue DescriptionHow do Revenue Cycle Explorer filters operate? Issue Resolution RCE Filters operate in the following ways:Select from a List (Includes, Excludes) -- This filter ty...

Issue DescriptionAn Email with only emoji in the subject line is displaying "Subject is empty" error and is not approving, or emoji fail to render elsewhere in the email.Issue Reso...

Issue DescriptionA recent email send resulted in a number of leads specifically blocked by Communication Limits, as seen within the Results or Lead Activity Log. What are the re-se...

Issue DescriptionWhen sending an email from Sales Insight it looks as though it has been sent as expected, but the person to whom the email was addressed never received the message...