KCS_Integration

IssueYou're receiving an error that states 'Not Allowed - Error approving - {{token-name}} : Token key not found' when trying to approve an email asset. SolutionCheck that token syntax is correctly inserted with no missing left or right 'curly' brackets '{{' '}}'Check that the field name of the tok...

IssueDiscrepancy between Marketo webinar atttendance and webinar provider attendence report SolutionCompare Webex report with Marketo Program members list to determine which leads are involved.Check to see if the leads involved have the same email address but used different names to register/attend....

IssueWebinar integration is giving an error "Invalid Username or Password" during setup, even though the username and password are correct. The webinar provider uses your Single Sign-On (SSO) provider for login. SolutionMarketo is not able to access the SSO provider and will not be able to log int...

IssueAttempting to use Champion/Challenger tests in nested programs within engagement programs fails to run test. SolutionChampion/Challenger email tests must be inserted directly within the email stream as an asset. The testing functionality is based on being triggered which is the process of a str...

IssueYou are trying to export a list of leads from Marketo, some of the records on the list are not being exported. SolutionThere is a limit when exporting records from Marketo, and it's a file size limit. You are only able to export a certain amount of data.The amount of data being exported is depe...

IssueYou receive a notification that the Marketo/SFDC sync has failed due to " Invalid username, password, security token; or user locked out." On the Salesforce side, you see the error "Salesforce setCredential failed with code: {LOGIN_DURING_RESTRICTED_DOMAIN} and message: {cannot log in from curr...

IssueWhen you send an email that was cloned from a previous campaign and updated, the sent email shows the old content rather than the new content. SolutionThis can be caused by Dynamic Content in the email. If you clone an email with Dynamic Content but only update the default content, then the ol...

IssueYou are unable to abort a triggered Smart Campaign currently in progress. SolutionThe "Abort Campaign" function only works for batch campaigns. To stop leads from going through the flow of a triggered campaign, do the following: Deactivate the trigger campaign in the Schedule tab. This will pr...

IssueYou have a field on the Contact, or Account object that is visible to the Marketo Sync user, but updates to that field are not being passed to the record in Marketo. The field is not a lookup or formula field, and the matching field on the Lead object does sync. SolutionIssue ResolutionCertai...

IssueThe Engagement Program has no engagement score more than 72 hours after the Engagement Program cast. SolutionFirst, make sure that is has been more than 72 hours since the Engagement Program cast, since it takes some time for the engagement score to update.If you are using child programs in th...