IssueYou're receiving an error that states 'Not Allowed - Error approving <asset-name> - {{token-name}} :Token key not found' when trying to approve an email asset.
SolutionCheck ...
IssueDiscrepancy between Marketo webinar atttendance and webinar provider attendence report
SolutionCompare Webex report with Marketo Program members list to determine which leads...
IssueWebinar integration is giving an error "Invalid Username or Password" during setup, even though the username and password are correct. The webinar provider uses your Single Si...
IssueAttempting to use Champion/Challenger tests in nested programs within engagement programs fails to run test.
SolutionChampion/Challenger email tests must be inserted directly...
IssueYou are trying to export a list of leads from Marketo, some of the records on the list are not being exported.
SolutionThere is a limit when exporting records from Marketo, a...
IssueYou receive a notification that the Marketo/SFDC sync has failed due to " Invalid username, password, security token; or user locked out." On the Salesforce side, you see the ...
IssueWhen you send an email that was cloned from a previous campaign and updated, the sent email shows the old content rather than the new content.
SolutionThis can be caused by D...
IssueYou are unable to abort a triggered Smart Campaign currently in progress.
SolutionThe "Abort Campaign" function only works for batch campaigns. To stop leads from going throu...
IssueYou have a field on the Contact, or Account object that is visible to the Marketo Sync user, but updates to that field are not being passed to the record in Marketo. The field...
IssueThe Engagement Program has no engagement score more than 72 hours after the Engagement Program cast.
SolutionFirst, make sure that is has been more than 72 hours since the ...