KCS_Integration

KCS_Integration

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Date Last Visited
‎08-20-2020 10:38 AM
Level 4
Joined the community 09-10-2017
Rank Icon Level 4
  • Reporting On Text-Only Version Emails

    IssueReporting options available for Text-Only emails. SolutionThere is no available reporting to determine the performance of Text-Only emails. When an email is sent from Marketo, both the HTML and Text-Only versions are sent, and the receiving server chooses the one to hand off. Marketo uses a sin...

    Documents
    3261 0 1
  • Starter Templates Rendering Differently of Some Email Clients

    IssueEmail Starter Templates render differently on different email clients. SolutionThe Marketo Starter Templates are meant to be used as examples. It would not be possible to create a 1-size-fits-all template that works for all email clients. The Starter Templates are provided for a starting place...

    Documents
    922 0 0
  • GoTo Webinar connection error 403

    IssueThe GoToWebinar service in Admin > Launchpoint shows a Failed API Error - API Error: ERROR -> HTTP Code = '403' SolutionThis error occurs due to an issue with the credentials Marketo uses to access the GoToWebinar service. To fix this, you would need to re-login to the GoToWebinar service under...

    Documents
    4369 0 4
  • Marketo Record Failing To Delete

    IssueMarketo records are failing to delete. SolutionFor Marketo records that are synced with Salesforce, if the Delete from CRM is True in the delete process, and the deletion fails in SFDC, then the Marketo record will fail to delete because the entire requested action cannot be completed. (action...

    Documents
    1204 0 0
  • Flow Step Choices Qualifying Leads who are Members of Other Programs

    IssueYou are using choices within flow steps with parameters such as "Member of Program" and the lead is qualifying for the choice when they are not part of the program. SolutionWhen using a flow step for a campaign, you have the option of adding "choices" to the flow step so different leads can hav...

    Documents
    2189 0 0
  • SSL Setup with Reverse-Proxy, Wild-Card, or Self-Signed Certificates

    IssueCan Marketo provide SSL pages using Reverse-Proxy, Wild-Card, or Self-Signed Certificates? SolutionMarketo does not support any SSL setup outside of our standard practices.New SSL process outlined here: Setting Up Secured Domains for Landing Pages

    Documents
    1389 0 0
  • Revenue Cycle Explorer Data Does Not Match Smart Lists

    IssueRevenue Cycle Explorer Data is not accurate comparing to Smart lists or other areas of Marketo. SolutionThe data inside of Revenue Cycle Explorer (RCE) can be different from Marketo and can raise concern. However there is a couple reasons the data may not match 100%! The data date range is wit...

    Documents
    1898 1 0
  • Email Sent to Leads Who Have Exceeded Their Communication Limit

    IssueA recent Smart Campaign or Email Program sent Person records in Marketo more emails than should be allowed based on settings in Communication Limit Settings in the Admin area of Marketo. SolutionThis is commonly caused by one of three things:The emails that sent after the communication limit wa...

    Documents
    2215 0 0
  • Adding a Marketo Form to an Email

    IssueYou want to use a Marketo Form in an email. SolutionForms cannot be used in email. Forms rely on using scripts to be able to pull and send data, but email clients will usually scrub or prevent the execution of scripting languages such as Javascript for security reasons.Note: Including scripts i...

    Documents
    4403 1 0
  • Email suspended cause 554 error

    IssueYou see a record in the database has something similar to the following Email Suspended Cause:"554- Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means...

    Documents
    9888 0 0

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Public Statistics
Date Registered ‎10-09-2017 10:24 AM
Date Last Visited ‎08-20-2020 10:38 AM
Total Messages Posted 914
Likes Received 77