KCS_Integration

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Joined the community 09-10-2017

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Using the Facebook Lead Ads Testing Tool

by KCS_Integration in Knowledgebase 09-03-2020
Latest Post 03-11-2022 by Grazitti2020

IssueHow to test Facebook lead generation form functionality without viewing the advertisement on Facebook SolutionUse the lead ads testing tool by clicking on the link - https://...
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66615
Asset or Field Names Not Accepting Special Characters

by KCS_Integration in Knowledgebase 09-03-2020
Latest Post 04-24-2024 by Grazitti2020

IssueThere are several special characters that are rejected by the Marketo system on the backend and which can cause errors or strange behavior when attempting to use them in asset...
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Marketo Custom Object Filters Missing

by KCS_Integration in Knowledgebase 09-01-2020
Latest Post 04-19-2019 by KCS_Integration

IssueIssue DescriptionWhen trying to reference a Custom Object in a Smart List with a Filter, there are no filters for the Custom Object.Yet, when checking within a Smart Campaign,...
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1774
Salesforce Standard Fields Ignored by the Sync

by KCS_Integration in Knowledgebase 08-26-2020
Latest Post 03-13-2018 by KCS_Integration

IssueBy design, there are several fields that are ignored by the sync during the integration with SFDC. These fields cannot be mapped to a Marketo field. SolutionIf you want one...
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3174
Smart Campaign with Data Value Change Trigger Does Not Fire When New Lead i...

by KCS_Integration in Knowledgebase 08-21-2020
Latest Post 08-21-2020 by Hanna_Dotson

Issue A Smart Campaign with a Data Value Change trigger for a specific field does not pull in newly created leads, even though the leads have the specified value in the field. ...
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6169
Unsubscribes Not Tracking in Reporting

by KCS_Integration in Knowledgebase 08-21-2020
Latest Post 04-18-2018 by KCS_Integration

IssueUnsubscribes are no longer or only sometimes attributing to email assets after switching to a custom unsubscribe page, form, one click unsubscribe or not using the Marketo sys...
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Branded Return Path (envelope_from) on Dedicated IPs

by KCS_Integration in Knowledgebase 08-21-2020
Latest Post 03-06-2018 by KCS_Integration

IssueCustomers on Dedicated IPs are able to set up additional branding within the Marketo sending infrastructure. You are able to set up a branded 'envelope_from' so the From Domai...
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22484
Delay in Sync between Marketo Program Members and SFDC Campaign

by KCS_Integration in Knowledgebase 08-19-2020
Latest Post 08-19-2020 by Hanna_Dotson

Issue Marketo program Members are taking a long time to get updated in SFDC Campaigns. Solution The Marketo Program to Campaign sync is not real time and will take time to upd...
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3053
Adding mail from only YOUR instance to your Allow List

by KCS_Integration in Knowledgebase 08-17-2020
Latest Post 08-25-2020 by Kiersti_Esparz1

Issue You or your customer have a global block on emails sent from servers with the domain "mktomail.com." You would like to keep the global block but allow email from your own M...
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9177
Is there a separate report to see the performance of the recommendation eng...

by KCS_Integration in Knowledgebase 08-17-2020
Latest Post 08-17-2020 by Roxann_McGlump1

Yes. There is a daily/weekly Recommended Assets email report that can be configured to be sent to users. Recommended Assets Report This email report includes all the pieces of ...
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