Hi Milena, Even if you are not an Authorized Support Contact (or at least not yet!) please feel free to reach out to the Customer Care Team. We are here to help you navigate to the different resources you have here at Marketo including the issues you're facing! There are a few ways to contact us: Email - marketocares@marketo.com Phone - 855-MKTO-HLP (855-658-6457) We're happy to answer any questions you have or direct you to the right person who can! I'm going to go ahead and create a case for you and you'll be receiving an email from me shortly! Best, Hanna Customer Care Team
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