Katja_Keesom

Hi Emily,Is the program you are trying to clone referencing anything else within your workspace? Think of references in smart lists and flow steps. Even the slightest reference outside your program (or from outside your program referring to something within your program) will cause the clone to fail...

Agreed. My question would be how many emails you would be looking to send after the monitored interaction. Not sure an engagement program is the answer her, unless you run the Add to Engagement Program based on that timing. You could send a separate "welcome" email on the day you add the person to t...

That's why I have seen examples of unsubscribe pages where the email address is only shown as a token, but not included on the form to populate (it would be there as a hidden field of course). That way, you really ensure only the person clicking the link in the email will be able to unsubscribe.I to...

Hi IC, You can not import fields from one instance to another. If your new instance has not been touched yet, you could indeed do an instance copy and that will copy the custom fields you created, achieving the desired result. It would however also copy over all your existing programs and assets, so...

When you go to the specific email, there is a tab called "Used by" which will show you which smart campaigns reference it.

IMO there is no correct answer here.With the method you describe you will get granular and detailed information, but only for those records where the activity was actually recognized and stamped on the person's record. Do bear in mind when downloading this data that it will contain personal data and...

Hi Kristal,The is not simply about the unsubscribes, your entire stats are way different. In the email performance report the email was sent out appr. twice compared to your EP report. That makes me think that the engagement program is probably not the only source triggering the email to be sent out...

In addition to @Balkar_Singh 's check, are the two reports set to display different periods by any chance?

The key is in the phrase "the email". 10% of your audience will receive the A/B test and therefore half of that group will receive Email A and the other half Email B. So saying all of them will receive "the email" is inaccurate.

Did you actually send the email address to yourself as a real email send? The link tracking doesn't work with sample emails...