Jeff_Smith3

Level 7

Joined the community 28-01-2015

Level 7

Senior Manager, Marketing Operations

SLC, UT

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Re: What is "Marketo Engage"?

by Jeff_Smith3 04-26-2019

Awesome, thanks for that additional feedback and link!

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Re: What is "Marketo Engage"?

by Jeff_Smith3 04-25-2019

Ok, I just found this blog that I hadn't seen: Guide to Marketo Product Updates from Adobe Summit 2019 . The only explanation there, though, is "Marketo was referred to as 'Marketo Engage' throughout keynotes and on signage in the expo hall. It’s clear that 'Marketo' as a single-word brand is going ...

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What is "Marketo Engage"?

by Jeff_Smith3 04-25-2019

For those who attended the Adobe Summit this year, the phrase "Marketo Engage" kept getting thrown around when talking about the platform itself. I was waiting for some kind of introduction to the new nomenclature and why "Engage" was needed, and maybe I missed it, but I eventually asked my CSM in p...

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7926 1 8
Re: Email Sends not delivered.

by Jeff_Smith3 09-13-2018

Likewise. We had time-sensitive reminder emails that ended up being delivered, but after the event had already begun, which caused some confusion and frustration. Like you, we thought we had made some error on our end, and my support ticket on the matter that I submitted yesterday morning has yet to...

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Re: Change SFDC ID on Marketo Records

by Jeff_Smith3 08-24-2018

Thank you both! That's good to know that something may be in the works.

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Change SFDC ID on Marketo Records

by Jeff_Smith3 08-23-2018

We have a situation, due to duplicates and merging and such, where we have a record in Marketo that is associated with a record in SFDC, but that SFDC record has "deleted in Marketo" as true, meaning that it no longer syncs back to Marketo. As a result, we need to sync those Marketo records with dif...

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3240 0 4
Re: Invite gets delivered but confirmation bounces

by Jeff_Smith3 02-13-2018

Yes, the system unsubscribe token will append to the emails regardless of the links (unsubscribe or otherwise) that you have in your template. As such, we technically have two unsubscribe links on every email, except operational emails which only have the one.

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Re: Invite gets delivered but confirmation bounces

by Jeff_Smith3 02-12-2018

I believe the system unsubscribe won't append to the bottom of an email if is sent as operational...am I wrong on that? However, the actual email template itself DOES have the unsubscribe on it, too, so even if the system token doesn't show up, the link is still available. I'm not sure about the for...

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4426 0 3
Re: Invite gets delivered but confirmation bounces

by Jeff_Smith3 02-12-2018

Thanks for those details! I don't think our issue is as bad as that sounds...thank goodness!

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4426 0 0
Re: Invite gets delivered but confirmation bounces

by Jeff_Smith3 02-08-2018

Hi Josh,Yes, the person registered for the event through the invite email that they received. No, the from name/address is identical in both emails.Can you explain what you mean by using the same IP#? I'm guessing the answer to that is yes, but I want to make sure I'm understanding completely.No, th...

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