Erika_S

Erika_S · ‎08-23-2019

Do you know if anyone is accidentally deleting users from a list instead of removing them from a list? Like others said, Marketo doesn't do this on its own.

Erika_S · ‎11-01-2018

Do you have access to the calendar? Can you audit email as they approach the deployment date and send yourself samples of them? Or maybe create global smartlists for users to use and include yourself in those smartlists. There is a chance you'd reach communication limits though.

Erika_S · ‎04-11-2018

The step points basically define the progress route and as Devraj mentioned above you are not allowed to back to an earlier step, but you can interchange member status if they are the same point value. In your case, you can't have a member go from 'Attended' back to 'Invited' because that's going backwards. But you can have a member go between 'Attended Session' and 'Request Follow Up' as those are the same point value.

Erika_S · ‎04-09-2018

Can you use Acquisition Program? Or possibly try running a Program Membership Analysis report with the row being Program Name, columns will have your unsubscribed field and measures will be members?

Erika_S · ‎04-06-2018

Is the original email using an older template ?

Erika_S · ‎04-06-2018

First off Congratulations! and secondly thank you for sharing this!

Erika_S · ‎04-06-2018

Hey Tomoe thanks for sharing! It sounded like the old quiz (with over 100 questions) was removed because they changed the format of the exam a bit. (from what I understood. I haven't taken yet). I guess it used to be heavily reliant on the user having a photographic memory with detailed names for columns or steps. Now it focuses more on expertise, basic functionality knowledge. But don't quote me. Regardless I appreciate you sharing this !!

Erika_S · ‎04-06-2018

We use Marketo for a lot of our internal emails and it would be nice to have a separate limit for specific group (ie internal employees)

Erika_S · ‎04-06-2018

That would be neat! Saves so much time!

Erika_S · ‎04-04-2018

Thanks Sanford. Looks like they do have additional blocks in place.

Erika_S · ‎04-04-2018

Some did receive the email. About 20% opened it. After digging into the records that opened the email, looks like they are all remote employees or employees in other satellite offices that received the email.But you're right. I should discuss with IT.

Erika_S · ‎04-04-2018

Hi Josh, I believe we've already whitelisted all IPs and domains associated with our Marketo. In fact we receive emails through Marketo quite frequently. I mentioned to Ariel that the only difference was the send-from address. Rather than being sent from our general info@company.com it was sent on behalf of our CMO. I am thinking IT blocked the email because it suspected it to be a phishing email.

Erika_S · ‎04-04-2018

Hi Ariel Sasso , Thanks for your reply. We are on a shared IP, with SPF/DKIM set up and the email didn't make it into the spam folder. Earlier this week I did receive an internal email sent via marketo that went through just fine. It just happened to be this one email that didn't make it into some of our inboxes (even though it was set up as operational). I can see about 20% of the members in email program opened the email based on a smart list report. I am wondering if it has something to do with the from address in the email itself. The main difference was sending on behalf of an individual rather than our general 'info@company.com '. It could be some extra phishing filters our IT may have set up? I have to check if anything changed since the last time we sent something like this. Previous email sends on behalf of exec team used to send without issue. Thanks for your assistance!

Erika_S · ‎04-04-2018

We recently sent an operational email to our internal employees and based on the metrics in the email program summary tab, those emails were delivered. After speaking with several employees, it looks like not everyone got the email even though it was 'delivered' to their email address. It was set as an operational email so I don't believe communication limits had anything to do with this. Has anyone encountered a similar issue?

Erika_S · ‎03-29-2018

Hi Lauren, From my understanding you are still able to generate your ssl certification for your domains and then provide license key all on your own and have the platform team install certificate. They have been encouraging customers to add new service to contract as the process is much more automated with a turn around time of 72 hours max. Marketo handles the ssl cert and once its initiated it updates automatically.

Erika_S · ‎03-29-2018

As Hobie stated, importing a csv might be your best bet. Upload your static list with 'email address' column and 'unsubscribe' column where unsubscribe equals true.

Erika_S · ‎02-28-2018

You can set Smart Campaign Restrictions as Steven mentioned above. Once you set your limit, if you run a smart campaign that exceeds the limit you configured, it will show an error and will require you to manually override. Giving you that extra security

Erika_S · ‎02-26-2018

SFDC campaign sync is a bit newer to me and i'm currently testing it in our sandbox (for both marketo and salesforce). When we create a program, we typically update the set up tab with appropriate tags such as region, division, author, etc. Now, since they are tags and not fields necessarily, they don't get mapped to the newly created synced SFDC Campaign created within the program. Is there a way to map the program tags to related fields in sfdc (ie Region, DIvision..etc)? Or is it something I will have to manually update when a new SFDC Campaign is synced?

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Date Registered	‎01-25-2018 10:32 AM
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