Erika_S

Level 2

Joined the community 25-01-2018

Level 2

California

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Re: Operational Email shows as delivered

by Erika_S 04-04-2018

Hi Josh,I believe we've already whitelisted all IPs and domains associated with our Marketo. In fact we receive emails through Marketo quite frequently. I mentioned to Ariel that the only difference was the send-from address. Rather than being sent from our general info@company.com it was sent on be...

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Re: Operational Email shows as delivered

by Erika_S 04-04-2018

Hi Ariel Sasso ,Thanks for your reply. We are on a shared IP, with SPF/DKIM set up and the email didn't make it into the spam folder. Earlier this week I did receive an internal email sent via marketo that went through just fine. It just happened to be this one email that didn't make it into some of...

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4715 0 3
Operational Email shows as delivered

by Erika_S 04-04-2018

We recently sent an operational email to our internal employees and based on the metrics in the email program summary tab, those emails were delivered. After speaking with several employees, it looks like not everyone got the email even though it was 'delivered' to their email address. It was set a...

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Re: SSL certificate clarification

by Erika_S 03-29-2018

Hi Lauren, From my understanding you are still able to generate your ssl certification for your domains and then provide license key all on your own and have the platform team install certificate. They have been encouraging customers to add new service to contract as the process is much more automat...

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6359 0 1
Re: how to add contacts that have opted out

by Erika_S 03-29-2018

As Hobie stated, importing a csv might be your best bet. Upload your static list with 'email address' column and 'unsubscribe' column where unsubscribe equals true.

Discussions

2731 0 0
Re: Is there a way to limit the number of emails sent per campaign?

by Erika_S 02-28-2018

You can set Smart Campaign Restrictions as Steven mentioned above. Once you set your limit, if you run a smart campaign that exceeds the limit you configured, it will show an error and will require you to manually override. Giving you that extra security

Discussions

1848 0 0
mapping tags to SFDC Campaign Fields

by Erika_S 02-26-2018

SFDC campaign sync is a bit newer to me and i'm currently testing it in our sandbox (for both marketo and salesforce). When we create a program, we typically update the set up tab with appropriate tags such as region, division, author, etc. Now, since they are tags and not fields necessarily, they ...

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2974 0 2