Erika_S

Do you know if anyone is accidentally deleting users from a list instead of removing them from a list? Like others said, Marketo doesn't do this on its own.

Do you have access to the calendar? Can you audit email as they approach the deployment date and send yourself samples of them? Or maybe create global smartlists for users to use and include yourself in those smartlists. There is a chance you'd reach communication limits though.

The step points basically define the progress route and as Devraj mentioned above you are not allowed to back to an earlier step, but you can interchange member status if they are the same point value. In your case, you can't have a member go from 'Attended' back to 'Invited' because that's going ba...

Can you use Acquisition Program? Or possibly try running a Program Membership Analysis report with the row being Program Name, columns will have your unsubscribed field and measures will be members?

Is the original email using an older template ?

Thanks Sanford. Looks like they do have additional blocks in place.

Some did receive the email. About 20% opened it. After digging into the records that opened the email, looks like they are all remote employees or employees in other satellite offices that received the email.But you're right. I should discuss with IT.

Hi Josh,I believe we've already whitelisted all IPs and domains associated with our Marketo. In fact we receive emails through Marketo quite frequently. I mentioned to Ariel that the only difference was the send-from address. Rather than being sent from our general info@company.com it was sent on be...

Hi Ariel Sasso ,Thanks for your reply. We are on a shared IP, with SPF/DKIM set up and the email didn't make it into the spam folder. Earlier this week I did receive an internal email sent via marketo that went through just fine. It just happened to be this one email that didn't make it into some of...