kristalklug

Hi. I have a segmentation that is used "acct promo open date" with the criteria "in the past 3 days". When I reviewed the segmentation, it looks like it's not updating with the most recent opened accounts. For example, in the past 3 days, only 6 new promo accounts have been opened, however, on my se...

Hi.I have an engagement program that was effected by the 90 day retention policy. Here's the policy: https://nation.marketo.com/t5/knowledgebase/marketo-activities-data-retention-policy-under-the-hood/ta-p/251191. Is there anyone out there that has created an engagement program or a smart campaign t...

Hi. I have a smart trigger campaign with the logic of... if email 1 is delivered, or email 2 is delivered, or email 3 is delivered and member of engagement program. Then, change engagement program cadence to "paused" wait 2 days, then change back the engagement program cadence to "normal". The cast ...

Hi. I can't provide snapshots due to sensitive information, but can someone explain to me why my segmentation (which is used for a dynamic email) has a smaller number of people than the smart list? I actually created the smart list first. I then realized that segmentation was better for the type of ...

Hi. What are your thoughts on stopping a batch smart campaign? Is better to abort or to cancel? If to cancel, could someone snapshot where and how to do it? After aborting or cancelling, what do you do next with the people who are still in the flow of the campaign? Thanks for your help!