michellechopin

I can't seem to find a way to highlight the source/reason for these soft bounces. Do you have any tips on how to do that? I've seen a few articles about determining the different types of bounces but nothing on how to identify the details in Marketo. For my Soft Bounce smart list, the columns for Em...

EDIT: I can't delete this comment but I solved this - I had Email Bounced instead of Email Soft Bounced as the filters. Quick update after running those smart lists - I get no results for the Soft Bounces (which is obviously incorrect). Here is my smart list for the Category 3,4 or 9 bounces (for r...

Then that would explain my issue of not being able to see the editor 😂 One of my single complaints with Marketo is that it's not immediately intuitive - I'd expect there to be a visual editor for the email templates because there is one for the emails themselves; something that would be especially ...

My issue here is that the visual editor isn't an option for our templates at all. Every single template, including a test one I created just now, opens up in a pure text editor. There's no option to swap to the rich text/HTML editor - see screenshot. As you can see there are none of the usual menu/...