John_Clark1

Hi Feather,If you've tried refreshing your browser and still aren't seeing the emails, then I would recommend opening a case with support. Be sure to include a link to your program so we can easily find it for troubleshooting.John

Yes, it continues trying to send the email as it was processed when it was originally sent. There isn't anything that would check back with Marketo about the lead record, so there isn't any way it would see that the email address had changed.

Hi Dan,I would manually send him the email, as Marketo will continue trying to deliver the original (with the bad email address) for up to 36 hours before it gives up, and won't be able to get it delivered. It won't retry again after that (with the good address), so it would be best if you sent it ...

Hi Alison,The solutions Raul and I suggested are actually the same. Each campaign's smart list would prevent leads from entering the campaign if they were already a member of any of the others. This means that a brand new lead, never in any of the campaigns, could download any of the content. The...

Hi Henry,The answer to your question is no. When a lead is removed from a campaign or deleted in Salesforce, that information is recorded in Marketo, and the lead record will not be put back in the campaign.John

Hi Alison,To expand on Raul's response, each of your campaigns would have filters in their smart list to filter out members of the other three campaign.The first would say.Member of Smart Campaign > Not In 2,3,4The second would beMember of Smart Campaign > Not In 1,3,4etc.This will prevent anyone in...

Hi Greg,This is a known issue at the moment, and our engineers are working on a fix.John

Hi Kara,That means that the email was processed in our server. The other side of that coin is going to be the Email Delivered activity, which indicates that we received a message back from the server on the recipients side saying that it would accept the message. Until the Email Delivered activity...

Hi Andy,It's actually not possible to delete a field in Marketo. You'd need to hide it instead.John

Hi Dan,Changing the field type from string to date will destroy the data in that field. You could export a list first though, and then just re-import to the field once you've changed it, but you may need to change the format of the value, depending on what the date field will accept and how the str...