John_Clark1

John_Clark1

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Date Last Visited
‎04-01-2021 02:20 PM
Level 10
Joined the community 02-01-2013
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Portland, Or
  • Re: Deduplication: How It Works, and When It Doesn't

    It would need to be the SFDC Type filter for the Person object.

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  • Re: Using Munchkin on Multiple Domains

    No, that would not be enough to identify the lead on the new domain.

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  • Re: Deduplication: How It Works, and When It Doesn't

    Hi Jennifer,Most likely you have Contacts that are going through this campaign in Marketo. Contacts cannot be members of a queue, so Marketo creates a duplicate lead and adds that to the queue instead. What I would suggest is adding an SFDC Type filter to the smart list of your campaign to prevent...

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  • Re: Using Munchkin on Multiple Domains

    Hi Ashlee,Leads can identify themselves on a domain by either filling out a form or clicking a tracked email link that leads to that domain. So you can use this to your advantage. If you send an email to leads you already now, and that email has a link to your second domain(or whatever domain you'...

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  • Re: Troubleshooting SFDC Credentials in Marketo Admin

    Correct. We recommend that the credentials entered here are for a dedicated user profile you've created on the Salesforce side specifically for Marketo to use. Basically Marketo will act like any other user you have in Salesforce, so it needs credentials to log in.

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  • Re: Troubleshooting SFDC Credentials in Marketo Admin

    Has your sandbox recently been refreshed on the Salesforce side? If so, then you'll need to open a support case to allow the refresh on the back end in Marketo.John

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  • Re: Troubleshooting SFDC Credentials in Marketo Admin

    That notification is there to let you know that it's not possible to enter the credentials for a user in another instance of Salesforce. As long as the new credentials you use are for a user within the same instance of Salesforce as the previous sync user then you can ignore that warning.John

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  • Re: Deduplication: How It Works, and When It Doesn't

    Hi Ani,Deduplication won't take place when leads are created from the Salesforce sync. If you're seeing duplicates being created this way, then you most likely already have a record in Marketo when the second record syncs from Salesforce. You'll need to look at how leads are being created in both ...

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  • Re: Deduplication: How It Works, and When It Doesn't

    Hi Megan,Deduplication only happens when a record is created. In the scenario you describe, the records are created with different addresses, and the system wasn't designed to automatically merge records if their addresses change and then match.I can't say for certain why this was done, or even if ...

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  • Troubleshooting SFDC Credentials in Marketo Admin

    The error below is commonly seen if the password for the SFDC sync user expires, or if you end up having to change the credentials because your sync user left the company. (We recommend you sync user not be an actual person, but that's another article) The best way to resolve any issues you may be ...

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Public Statistics
Date Registered ‎01-02-2013 01:59 PM
Date Last Visited ‎04-01-2021 02:20 PM
Total Messages Posted 580
Likes Received 522