John_Clark1

One of the most common troubleshooting techniques we recommend in support when you encounter sync issues between Marketo and Salesforce is to log into Salesforce directly as the sync user for your instance.Some people don't realize that this is an actual user account in their SFDC instance, and that...

1. "I have a field on a form that won't accept any input or is inaccessible. Why can't my leads click on the field?"This is most often due to a layering issue on the landing page. Each element on the page (forms, pictures, text boxes, etc) has an attribute that decides which layer they sit on. Yo...

Here are a few of the common things users open support cases for.1. "I can't see the Calendar in my instance. How do I get access?"Each instance of Marketo gets 5 licenses for the Calendar, with the option of adding more if you work with your Account Manager. In order to use/view the Calendar, a u...

You can use Munchkin on any page you like, but the thing to remember if you have multiple products or divisions in your company is that Munchkin cannot automatically track a lead across domains. This only applies to top level domains though, not sub-domains. So, a lead could be tracked throughwww....

First, lets start of by establishing how Marketo is able to prefill a form with lead information.Whenever a lead encounters one of your pages that has munchkin in the source code the cookie in the lead's browser will be read. If a cookie does not exist, then one will be created and associated with ...

Some businesses using Marketo find it necessary to use multiple domains in their instance. This allows them to have some of their landing pages branded with one product or division within their business, or even another company name altogether. As long as you control both of the domains you want t...

Everyone knows that Marketo won't allow duplicates to be created, right? But how does it work, and how do you find out what happened when you find yourself with duplicates? First we'll talk about how and when it does work. Deduplication works for three processes of lead creation in Marketo. List I...