John_Clark1

Hi Kaming,There is no automatic report for email bounces in Marketo. You could set up a smart list for your email with filters like Was Sent Email, and Email Bounced, and then set up a subscription to that list for yourself. If you want to sync that information to Marketo you could use Interesting...

Hi Shirleen,Inferred data is captured the first time a lead encounters a munchkin tracked page. This data is currently saved in an anonymous record in your database, and when the lead becomes known that information is placed in the known record as well. This process depends on the lead using the s...

Hi Christa,How was this email sent? Was it an email program, or was it a Champion/Challenger email that was sent through a batch campaign?If it's the latter, then the explanation is that the Champion/Challenger is meant only for trigger campaigns, and when sent through batch campaigns only the Cham...

The sync user would be the Salesforce user whose credentials you've place in Marketo Admin under the Salesforce section. Those credentials allow Marketo to sign into your Salesforce instance, and they determine what permissions Marketo has while signed in.John

Hi AnnaBelle,There isn't any way to force a lead record from Marketo to map to a Contact record that already exists in Salesforce. The question instead is "Why haven't those Contacts synced from Salesforce to Marketo?"The solution would be to make sure that your sync user can see those Contacts, an...

User Id's and Custom Views, no. But it is possible for support to connect two instances to allow you to import programs, and any assets they contain, into the new instance. This is something you'd want to open a support case for.John

Hi Robb,Are you seeing a purple screen while you wait? If so, this is a known issue that we're working to resolve.The work-around right now is to refresh the browser as you're doing, but I understand having to do that every time can be frustrating.John

I think Kenny meant to say it *shouldn't affect normal tracking behavior.This error is thrown when the connection is closed before the browser thinks it should be, kind of like hanging up the phone before saying goodbye, but the activity is still logged. The server just doesn't respond with a "Than...

Hi Kevin,There isn't currently a way to copy all of the lead activities in your database and move them to a new one. You can export lead activities for a single lead at a time, but there are not automatic ways to do this en masse.John

Hi Alison,The typical Clicked Link values logged are below. I would recommend adding the munchkin code to a test page so your developers can see how things will log in your instance.