Mike_Reynolds2

Greg, Shirleen Solares​I'm working with our Engineering team on this. Need to confirm a couple of points and this is what they're asking for: 1. Are these fields read-only in sfdc to the marketo synch user? (Believe so from the database) 2. If these fields are read-only, are they expecting that the ...

Hi Anurag Khemka​I'd like to clarify, when you're recreating the new fields, you'll need to use the specific API names called for in the doc, Adding Marketo Fields to Salesforce Enterprise/Unlimited Edition.You aren't recreating the fields using the existing API names.In the "Under the Hood" documen...

There are set fields that are always synced between Marketo and Salesforce and you can find that list here: Default Salesforce Field Mapping - Marketo Docs - Product Docs.​​ Of course these new fields being recreated for this process would sync over as well. In addition to those lists, you can also ...

That's the tricky part. We had two different versions of expected behavior. Then due to an issue found during initial deployment of this configuration change, a patch went out to fix the Lead Score relationship with SFDC, and it seems like that then affected the behavior of all other custom score fi...

Mia Whitfield​I'd expect the record lock to occur during the update between Marketo and SFDC, but from the sounds of it, it's happening on records even after the Marketo update has completed, is that correct? As in, the update to the SFDC record goes through (it would help to check activity history ...

Greg,Still looking into this one. I'd wait to implement a permanent solution just for a little bit until we can get a conclusive answer back on expected behavior.-Mike

Just so you know, I'm still looking into what the expected behavior is with those custom score fields. Like I mentioned in the other post, this is a strangely complicated one. More info to come. Thanks,Mike

I'm checking with our Product team on this directly. This same question seems to have been going around a few times in the past and I keep getting different answers on what is expected behavior. Once I have more conclusive info, I'll let you know.

This is a strangely difficult one to answer. I'm checking with our Product team directly on this one. I'll let you know when we have a conclusive answer. -Mike

That's odd. Probably ought to Contact Marketo Support at this point so it can be looked at in detail.