Grace_Brebner3

Hey Madhavi T​,"Referenced by" errors mean that there is something in the system that is directly referencing that asset. If you'd like to delete the asset, you first need to get rid of whatever is referencing it. You'll see the same error if you try to delete an email that's referenced by a smart c...

Hey Benjamin Jacquet​ Kate LeCornu - Benjamin's totally right on his points and this solution would actually work more effectively than my original suggestion of using the criteria as an exclusion. I'd go with this!

Hey Kate LeCornu​ - David's definitely got the right track here. To avoid that email being resent to those who have already been send it, you can set the rules of the smart campaign within the nested program you create to exclude anyone who has either received that email already or who is from the t...

I think David's solution will probably work quite nicely with this problem. You'll just want to make sure you consider the availability of the smart campaigns carefully and note any impact that might have (e.g. can they run through it every time it's triggered, or just once a day/week/month, etc).

Hey Amanda, The third flow step will choose a random sample of all people who reach step three, which in this set up will include those who are part of the random sample in step one. Which is the outcome you'd like - to ensure that first random sample is included or to ensure that they are excluded?

Hey Brienne Edmonds - have you performed any checks to see whether members of the list were mailable? This would be the most immediately likely cause.You can create a smart list with the rules "is member of list X, and not was delivered email Y", which will show you who on the list has been skipped....

Hi Stéphanie Veilleux ,It is absolutely possible, but you will likely either need to find a way to connect the survey tool to Marketo (e.g. via API/webhook), or you'll need to create some custom fields and upload a CSV file mapping the answers to those custom fields.The option that's best for you wi...

Hey Diane,This might help you - Set a Hidden Form Field Value - Marketo Docs - Product Docs . Sounds like a hidden field that's autofilled from UTM parameter will be what you're looking for. Depending on the third party's data, they may be able to input token-type into that's specific to each indivi...

Thanks Amber Javaid - I'm actually partner side, so have the benefit (if you can call it that!) of getting called in when organisations aren't doing it right - and these are definitely the most common causes of breakdown I see. Beneficial in so far as when we know some good ways to resolve the issue...

Such a good point to discuss. I've always been a fan of surveying customers, but it's so important to have a very clear objective for each survey, then very carefully word and thoroughly test them. Surveys always need to be taken with a grain of salt; they're part of the journey to the answer, but n...