Grace_Brebner3

I should also add, actually - if you're new to Marketo but have used another MA platform/ESP recently, from which your database was sourced, and still have access to that system, or have an export of that system that shows any information about bounces, blacklists, unsubscribes, chronic non-responde...

Hey Catherine,Unfortunately if there was an easy solution to this, spam traps would be redundant. The point of them is to see whether senders are being "white-hat" about their marketing tactics and following best practice or not. Generally if you've hit a spam trap, you're doing something either in ...

Hey Bianca,While the common denominator might appear to be mac, email issues are always specific to the combination of client and OS and version and device. It may be that the "issue" seems like it's affecting them, but the reality is that the "break" is on your client side (e.g., if your client doe...

Hey Bianca, We'll need to see the full code from your email and know exactly which version of which email client was being used here to be able to help. Most likely this is either going to be CSS styling that's being applied by one and ignored in the other, or client default styling that's overridin...

Hey Mansi,Broadly yes, but there's some differences to how, depending on exactly how you set your test up (and whether you're doing A/B testing or Champion/Challenger testing - if you're working in an Email Program it'll be A/B testing, if not, Champ/Challenger).If you overwrite the original subject...

Hey Dominique,In my instance they are very very clear, distinct brands. The average consumer would have no idea that they are owned by the same parent company. In Marketo, we distinguish them a couple of ways organisationally - workspaces for category and folders for brands/regions being the main se...

To help answer your question though, this graph shows the engagement score of emails in your engagement program over time (see Understanding the Engagement Score - Marketo Docs - Product Documentation​).The score is a proprietary algorithm that basically ranks your emails on a scale of how engaging ...

Hey Danny - you might want to edit your post to mark it as a question so that you get more responses here

Hey Milly,The dashboard of an email program pulls through details from email performance and is not based on program status. If you have additional program statuses that you'd like to have covered, and don't have smart campaigns in the program to update program status (and best practice is one smart...

Hey Sue,We'd really need you to provide the code for the email to help pinpoint the cause of the issue for you. It could simply be that the line height is set the same way but looks different because line height is relative to the specific font being used and the fonts differ between the two clients...