Re: Email formatting errors on Macs

Bianca_OBrien · ‎05-07-2019

I recently sent an email where one word was bold throughout the email. I use a pc and it rendered fine, but it appears that mac users viewed it with formatting errors. In every instance the word was bold, the space before and after was removed. (textBOLDtext)

What is the problem and how can it be solved?

Here is a screenshot link from a mac user:

Grace_Brebner3 · ‎05-07-2019

Hey Bianca,

We'll need to see the full code from your email and know exactly which version of which email client was being used here to be able to help. Most likely this is either going to be CSS styling that's being applied by one and ignored in the other, or client default styling that's overriding your styling. We can't know which one though without seeing the code & knowing which client.

Email is enormously challenging in terms of ensuring consistent display across clients - to the point that actually "consistent" (i.e., looks the same across all) display is basically impossible, and it's more a case of "as good as possible given each individual client's requirements and limitations". How an email looks can vary wildly across clients and devices and browsers and OS and client versions - to the extent of being totally fine on one and fundamentally broken on another (I'm looking particularly at Outlook here... shudder). If you're not using email testing software currently I'd strongly recommend looking into something like Litmus or Email on Acid - you might be surprised to see how different your emails look.

Hope that helps.

Bianca_OBrien · ‎05-08-2019

Hi Grace,

Thank you for replying. I have emails from several people regarding the issue. The common denominator is they are mac/apple users. My colleague saw the errors in mac mail and in outlook for mac. I also see the errors when I view the email on my iPhone.

Should I just save the code on a word doc and attach here?

Grace_Brebner3 · ‎05-08-2019

Hey Bianca,

While the common denominator might appear to be mac, email issues are always specific to the combination of client and OS and version and device. It may be that the "issue" seems like it's affecting them, but the reality is that the "break" is on your client side (e.g., if your client doesn't accept CSS, but every client that does accept CSS is displaying this styling). Email is a complicated beast!

To share your code with us, you can either share it as a .html file, or paste directly into a comment/your original post using the syntax highlighter set to HTML. Word's not a great tool for working with code.

Bianca_OBrien · ‎05-10-2019

For some reason I don't have the same options you do, but hopefully this will work

file:///C:/Users/Bianca.OBrien/Downloads/mktoHTMLCode.html

I see the errors on my iPhone 6S | version 11.3.1 - both in the outlook app and gmail app.

SanfordWhiteman · ‎05-10-2019

That's a link to a file on your hard drive.

When hitting post or reply, choose the Advanced Editor link to get to the Syntax highlighter menu.

It's very important to post code, not attachments, and highlight the code so it's readable.

Bianca_OBrien · ‎05-10-2019

Thank you Sanford!! Learn something new everyday! HTML below.

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office">
  <head> 
    <title>CB Master EMail</title> 
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                                      <p>Dear {{lead.First Name:default=NetForum Customer}},</p> 
                                      <p>It’s hard to believe, but it has been two years since Community Brands was formed and new ownership was brought to <strong>NetForum</strong> customers.   I wanted to take a moment to thank each of you for your partnership and patience through the process and share some things I’ve learned over the past two years.     </p> 
                                      <p>We had one goal in mind when we formed Community Brands; to better serve Associations and Non-Profit organizations. When I first met many of you two years ago, I made a commitment to improve product stability and the support of <strong>NetForum</strong>.   As much as we wanted to make glamourous promises of innovation and great feature advancements, it was very clear listening to you that we needed to address the foundation we are built on. That included personnel changes, process changes, release changes, and engineering refactoring.    </p> 
                                      <p>I am very pleased with the results to date, in our latest <strong>NetForum</strong> version we have resolved over 500 defects. We’ve changed our release strategy to adding more features via Service Packs to get value to you faster and easier. Now, we are expanding with investments in technology including document storage improvements, headquarter to chapter solutions, and an array of technical feature enhancements. We know we still have work to do, but I am excited about our investment in <strong>NetForum</strong>, and its growth potential in the market.   </p> 
                                      <p>Even with the increased investment in <strong>NetForum</strong>, and its bright future, we are repeatedly asked about the future of <strong>NetForum</strong> and why we have multiple AMS solutions. The answer is simple and it ties back to why we started Community Brands. To better serve the market. We know that one AMS product cannot possibly serve everyone. The organizations we serve have different sizes, budgets, engineering capabilities, and business needs. For that reason, we formed an AMS portfolio that provides choice in the market.  </p> 
                                      <p>Let me take this opportunity to share more detail on our core AMS offerings and strategy. We have four product offerings (YourMembership, Aptify, Nimble AMS and <strong>NetForum</strong>).  YourMembership serves small associations with limited staff and IT capabilities. For mid-large associations, complexity increases around events, accounting, membership models and integrations.  To serve this market segment, we have two offerings: <strong>NetForum</strong> and <span style="color: #00b0b9;"><a href="https://www.nimbleams.com/" target="_blank" id="" style="color: #00b0b9;">Nimble AMS</a></span>. As you’re well aware, <strong>NetForum</strong> is based on a Microsoft technology stack and Nimble AMS is built on the Salesforce platform. Why two offerings?  The honest business answer is simply market demand. Many organizations have great resources in Microsoft technologies and prefer to build on top of it. There is also high demand for Salesforce. By offering both products we position ourselves to grow and capture the entire market segment. Finally, Aptify is our choice for very niche markets such as unions and complex international customers.  </p> 
                                      <p>Based off our conversations with customers, we are seeing a few trends. First, we are hearing the need and request to open the platform. xWeb has been a powerful API, but more is needed. Second, we have learned from you and our partners that <strong>NetForum</strong> often co-exists with SalesForce.com and there is a growing need to integrate the two systems.    As our investment in <strong>NetForum</strong> continues to grow, we want you to know that we are investing in integration technologies. Those will make it to market later this year. If you want to connect <strong>NetForum</strong> to Salesforce, we can do that through non-xWeb integrations we already have or via our services teams. If this is something you would like to explore, we welcome the chance to discuss your options.  </p> 
                                      <p>Finally, a benefit of being a family member of a portfolio company is choice. For those of you that are considering a move to Salesforce, we want you to look at Nimble AMS. What you may not know is that we have seen, and supported movement across brands many times - in virtually all combinations: Pro to <strong>NetForum</strong>, YourMembership to Nimble AMS, <strong>NetForum</strong> to Nimble AMS, <strong>NetForum</strong> to YourMembership, and so on. It all depends on YOUR needs.  The good news is that because you are part of the Community Brands family, you have a lot of flexibility on timing, pricing and contracts. I can assure you no one is better positioned to support your staff and your data through transition.   </p> 
                                      <p>If you would like to discuss this, please contact your Customer Account Manager. If you are not sure who to reach out to, please contact me directly at <span style="color: #00b0b9;"><a href="mailto:Dan.Gaertner@CommunityBrands.com" target="_blank" id="" style="color: #00b0b9;">Dan.Gaertner@CommunityBrands.com</a></span>.</p> 
                                      <p>I look forward to seeing many of you at this year’s ASAE show and at Xperience19 in Orlando, November 9-13.  </p> 
                                      <p>Sincerely,</p> 
                                      <div>
                                        <strong>Dan Gaertner</strong>
                                      </div> 
                                      <div>
                                        Executive Vice President, Membership Solutions
                                      </div> 
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                                                        <p>© <span style="color: #5b6770; font-family: Quicksand, arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; 
text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">{{my.CopyRightYear:default=2018}}</span> Community Brands. All rights reserved.<br /><span style="color: #5b6770; font-family: Quicksand, arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; 
text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">{{my.address}}<span> </span></span> <span style="color: #5b6770; font-family: Quicksand, arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; 
text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">{{my.phonenumber}}</span> | <a target="_blank" style="color: #5b6770;"><b>communitybrands.com</b></a></p> 
                                                        <p><b></b>{{my.disclaimermessage}}</p> 
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Grace_Brebner3 · ‎05-14-2019

Hey Bianca,

I've had a look and it doesn't actually seem as though this is a css issue with the way your strong is being applied - it actually looked like your code had a mix of normal spaces and thin spaces - with most of the thin spaces being around your <strong> tags. I haven't seen this issue before, only spotted it because the gaps between words literally look smaller in my editor - did a quick google and apparently it's a thing!

I've done a search+replace to standardise all your spaces, and it seems to be working for me now (though I recommend testing yourself).

I've never seen this before so I'm really not sure how this has happened for you, but, in my experience, weird HTML styling issues tend to come as a result of copying and pasting your email copy from another text editor. Because you also have curly apostrophes through the email, I suspect this might be the case for you (typically apostrophe's typed into the editor come out as straight apostrophes, while those copy-pasted from tools like word come out as curly apostrophes). You might want to test around whether that's where it's coming from and whether stripping the styling (pasting into a plain text editor like notepad) fixes it, as this is a common solution for those kinds of issues.

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office">
<head> 
<title>CB Master EMail</title> 
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<meta class="mktoColor" id="BodyBGColor" mktoname="Body BG Color" default="#f9f9f9" /> 
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<meta mktomodulescope="true" class="mktoColor" id="banner-ctabg2" mktoname="Btn BG Color" default="#c1d52f" /> 
<meta mktomodulescope="true" class="mktoNumber" id="banner-bottom-space2" mktoname="Btm Space" default="50" min="0" max="200" step="1" /> 
<meta mktomodulescope="true" class="mktoNumber" id="banner-bottom-space21" mktoname="Btm Space" default="70" min="0" max="200" step="1" /> 
<meta mktomodulescope="true" class="mktoNumber" id="Header-top-space1" mktoname="Top Space" default="14" min="0" max="50" step="1" /> 
<meta mktomodulescope="true" class="mktoNumber" id="Header-bottom-space1" mktoname="Btm Space" default="14" min="0" max="50" step="1" /> 
<meta mktomodulescope="true" class="mktoColor" id="sec2Bgcolor11" mktoname="BG Color" default="#00adbb" /> 
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<p>Dear {{lead.First Name:default=NetForum Customer}},</p> 
<p>It’s hard to believe, but it has been two years since Community Brands was formed and new ownership was brought to <strong>NetForum</strong> customers.I wanted to take a moment to thank each of you for your partnership and patience through the process and share some things I’ve learned over the past two years.</p> 
<p>We had one goal in mind when we formed Community Brands; to better serve Associations and Non-Profit organizations. When I first met many of you two years ago, I made a commitment to improve product stability and the support of <strong>NetForum</strong>.As much as we wanted to make glamourous promises of innovation and great feature advancements, it was very clear listening to you that we needed to address the foundation we are built on. That included personnel changes, process changes, release changes, and engineering refactoring.</p> 
<p>I am very pleased with the results to date, in our latest <strong>NetForum</strong> version we have resolved over 500 defects. We’ve changed our release strategy to adding more features via Service Packs to get value to you faster and easier. Now, we are expanding with investments in technology including document storage improvements, headquarter to chapter solutions, and an array of technical feature enhancements. We know we still have work to do, but I am excited about our investment in <strong>NetForum</strong>, and its growth potential in the market.</p> 
<p>Even with the increased investment in <strong>NetForum</strong>, and its bright future, we are repeatedly asked about the future of <strong>NetForum</strong> and why we have multiple AMS solutions. The answer is simple and it ties back to why we started Community Brands. To better serve the market. We know that one AMS product cannot possibly serve everyone. The organizations we serve have different sizes, budgets, engineering capabilities, and business needs. For that reason, we formed an AMS portfolio that provides choice in the market.</p> 
<p>Let me take this opportunity to share more detail on our core AMS offerings and strategy. We have four product offerings (YourMembership, Aptify, Nimble AMS and <strong>NetForum</strong>).YourMembership serves small associations with limited staff and IT capabilities. For mid-large associations, complexity increases around events, accounting, membership models and integrations.To serve this market segment, we have two offerings: <strong>NetForum</strong> and <span style="color: #00b0b9;"><a href="https://www.nimbleams.com/" target="_blank" id="" style="color: #00b0b9;">Nimble AMS</a></span>. As you’re well aware, <strong>NetForum</strong> is based on a Microsoft technology stack and Nimble AMS is built on the Salesforce platform. Why two offerings?The honest business answer is simply market demand. Many organizations have great resources in Microsoft technologies and prefer to build on top of it. There is also high demand for Salesforce. By offering both products we position ourselves to grow and capture the entire market segment. Finally, Aptify is our choice for very niche markets such as unions and complex international customers.</p> 
<p>Based off our conversations with customers, we are seeing a few trends. First, we are hearing the need and request to open the platform. xWeb has been a powerful API, but more is needed. Second, we have learned from you and our partners that <strong>NetForum</strong> often co-exists with SalesForce.com and there is a growing need to integrate the two systems.As our investment in <strong>NetForum</strong> continues to grow, we want you to know that we are investing in integration technologies. Those will make it to market later this year. If you want to connect <strong>NetForum</strong> to Salesforce, we can do that through non-xWeb integrations we already have or via our services teams. If this is something you would like to explore, we welcome the chance to discuss your options.</p> 
<p>Finally, a benefit of being a family member of a portfolio company is choice. For those of you that are considering a move to Salesforce, we want you to look at Nimble AMS. What you may not know is that we have seen, and supported movement across brands many times - in virtually all combinations: Pro to <strong>NetForum</strong>, YourMembership to Nimble AMS, <strong>NetForum</strong> to Nimble AMS, <strong>NetForum</strong> to YourMembership, and so on. It all depends on YOUR needs.The good news is that because you are part of the Community Brands family, you have a lot of flexibility on timing, pricing and contracts. I can assure you no one is better positioned to support your staff and your data through transition.</p> 
<p>If you would like to discuss this, please contact your Customer Account Manager. If you are not sure who to reach out to, please contact me directly at <span style="color: #00b0b9;"><a href="mailto:Dan.Gaertner@CommunityBrands.com" target="_blank" id="" style="color: #00b0b9;">Dan.Gaertner@CommunityBrands.com</a></span>.</p> 
<p>I look forward to seeing many of you at this year’s ASAE show and at Xperience19 in Orlando, November 9-13.</p> 
<p>Sincerely,</p> 
<div>
<strong>Dan Gaertner</strong>
</div> 
<div>
Executive Vice President, Membership Solutions
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