Amy_Goldfine

The one thing that they might be thinking of is expiring implied consent under CASL. When someone first shows interest in your company (fills out a marketing form, contacts Sales, etc.), they are giving you implied consent to email them. That consent expires either 6 months after the last inquiry, o...

From both a Marketo technical perspective and a legal perspective, if someone has Unsubscribed = True you can not send them a marketing email! The only exception is an "operational" or "transactional" email which is very narrowly defined (webinar confirmation, purchase confirmation, etc.). The same ...

I have had this same problem with lookup fields. It's very frustrating. It has less to do with your Leads doing a lookup to Accounts and more with the fact that they're a Lookup field.When a regular field is populated or updated in SFDC, it updates a field called sysmodtimestamp. The change in sysmo...

We don't have the granularity to view this in Marketo's UI, but my guess is that all link clicks are very close together in the same minute. Perhaps even in the same second. I don't think we can use that data in Marketo via the UI, but there must be a way for Marketo to see that on the back end! Our...

I just heard back from Marketo Support: "I've raised this with our engineers and they are working with GTW to identify what is causing this issue." So that is good that they are taking this seriously. Fellow Marketing Nation members with this issue, please post in here if you have not already, so th...

Happened again. Such a pain!

Are you saying you have people without a Person Source? Somewhere you have a gap in your process. Likely issues:- A form without a hidden field- Someone uploaded a tradeshow list and forgot to add Source- Lead gen vendor submitting via API missing a field- Someone created a lead in your CRM manually...

Yes I am having the same problem! It disconnected two days in a row. Marketo support told me to contact GTW and GTW support told me to contact Marketo. I do have the error alerts going to an email alias, but I also check Launchpoint every day just to be sure.

Yes, absolutely to master email template! In the past we didn't have one, and if I started with one template and then decided I needed a different header, I had to start over!

It's also possible that there are a bunch of other processes running in SFDC at the same time. If your SFDC processes are complex/bloated, you can get these errors. Often the resolve themselves. If it's happening a lot, talk to your SFDC Admin/Dev about how to troubleshoot. There's not that much tha...