Steven_Vanderb3

Hey Dan,I know your instance is on the new MSD sync infrastructure so if you think updates are slower than they should be, you should file a support ticket to take a closer look.

Are you following what's at the bottom of this doc? http://developers.marketo.com/email-scripting/ Link tracking doesn't work in a foreach loop which I think is what you have your links printing in if I'm reading it correctly.

Keep in mind that the Visit Web Page activity archives after 90 days by default. You wont be able to determine whether or not a lead has visited your web site via a Smart List after 90 days unless you have something like Interesting Moments noting the activity.

There are email link scanners that test the safety of links before delivering the message to the recipient's mailbox by clicking on them. This can inflate click rates because they look the same as clicks by humans. If you noticed a sudden drop in clicks after switching to Marketo, but not much of ...

Assuming that none of the tokenized values changed between your original send and now, you can use Send Alert to send your team a re-creation of those emails. You would want the Smart List in the Send Alert campaign to be targeting all of the leads that were sent the original email.

Yeah but I don't think that's supposed to be counting towards your limits. I see CJ is working with engineering to investigate the issue for you.

MSI calls should be marked as internal in our system and not count towards your API limits.

FYI there was a bug that was preventing email delivery events from writing to activity logs for some customers between last night and late morning today PST. Actual email delivery was not affected and opens and clicks were not affected either. After we identified and resolved the issue, all the pe...

Your Salesforce has rules that do not allow the sync user to change the Lead Source. You'll have to work with your SFDC Admin on why those rules are there and/or remove them. Until then the sync will continue to fail until you stop attempting to change the Lead Source from what it is currently in ...

If you're using MS Dynamics, then you can't do the merge in Marketo - you'll have to do it in Dynamics.If you're using SFDC, most often the reason is a permissions issue with the sync user or some other issue communicating with one of the merging records (for instance, if one was deleted from SFDC b...