Steven_Vanderb3

They can sit in pending for 24-36 hours if the recipient mail server is not accepting the message and the Marketo system is attempt to retry multiple times. If they haven't moved to bounced or delivered after 36 hours, you should contact customer support; likely something went wrong while the email ...

Please contact customer support with that screenshot and details as to what asset you were trying to access and what you were doing when you received the error.

Highly recommend you DON'T do this - in fact, we plan to change how A/B Tests configuration works to not allow this! Setting the test sample size to 100% can cause confusing (and sometimes embarrassing) results after the A/B test is completed and guard rails will be added to prevent this.If the desi...

It's not possible. You'll need to replace your Marketo instance.

What do you mean by empty emails? Emails with no content? Even an email that looks empty can still have HTML content in it, so it's not really possible to deterministically sense what is or isn't empty. Ideally the designer and approver of the email and campaign would ensure it's appropriate to be s...

I would suggest a consulting engagement with the Marketo Deliverability team for some advice on how to land in the inbox. A new instance with your brand sending for the first time from new IPs, to addresses that sounds like were possibly purchased instead of organically sourced from interested recip...

After 90 days the Change Data Value for marking the records as Marketing Suspended would have been pruned. If it happened before August you wouldn't see it reflected in activity logs.

It wouldn't impact only GDPR locations in this scenario. All browsers are updating to protect user privacy more and more.

Your activity log is filtered in that screenshot but there are probably multiple merges. Like Jay says, check your CRM; I'd bet a new record is created and then merged any time the Person interacts with your business in some way.

Do you receive emails redirected from any other sources such as mailing lists or other email accounts that could be in your database? If you download the email source, including headers, from your email client and give them to Support, they can find exactly where they originated from and how they we...