Steven_Vanderb3

Did the record's activity log record a Merge activity? When two records are merged in Salesforce Marketo will sum their scores together so this really looks like a merge rather than a conversion...

Unfortunately that's too far back; the data and the record would have been totally purged from Marketo. Support can (usually) investigate deleted records within a week of deletion before the underlying data is lost.

If it's been deleted very recently then Marketo Support can tell you the cause of the deletion.

Please let the Sky team know by emailing the details to SkyFeedback@marketo.com.

Your first cast is set to a past date. The red highlight on that field is saying the value is invalid. Set the initial cast for the new schedule to be a date in the future and it should save.

Keep in mind that people forward emails to their friends/colleagues. That can cause form submissions from others to be incorrectly attributed to the original recipient of the email and since you aren't collecting email address visibly, the people with the forwarded copy have no idea they're doing t...

The Change Score activity is purged after 90 days. There are some circumstances that may cause the 90 day pruning task to miss some activities, but any Change Score activity previous to 90 days ago missing from an Activity Log is considered expected behavior.Marketo Activities Data Retention Policy...

Change your List Import mode to skip new people and updates. The list will just populate with people already in your database.

You can't add or delete any fields from the Check-In App. If you need a custom form you'll have to host it on a landing page and display that on the tablet rather than use the app.

Only one Delivered (or any enabled synced activity) event will sync per person, per day. So if someone is delivered two emails in the same day, only the first one will sync. Do they lead/contact you're checking have more than one delivered email in the same day?