Carrie_Chandle1

Hey Dan Roth‌ - Can you add screenshots of your smart list and flow steps? I have a feeling your qualifying trigger in your smart list is what's prohibiting you reaching the people you missed, and you may need to create a batch campaign to catch up. But screenshots would definitely help here.

If you're not willing to change the naming convention of your programs, you may want to either: Use Revenue Explorer to include the program channel on your report, assuming your channels reflect the additional parameters you need to include, or.. Set up separate reports for each of these suffix...

Definitely reach out to support!

What type of a report are you using to see this click detail? It sounds basic, but make sure you've also refreshed the report - we've seen different email metrics between coworkers looking at the same report due to this.

A person can be in two models Check out this thread: https://nation.marketo.com/thread/35865-can-a-lead-be-in-2-revenue-cycle-models

^second this.

There's been some good discussion on this topic in previous posts. Check out these two:Individual Lead Email Summary Report \Is there a report to show how many emails are sent to each person?

So, there might be an easier way to do this, but I was able to get at it through a reverse process.First, create a list of everyone who was sent your holiday email AND has been sent at least two emails.Export this list of individuals or add them to a static list.Then, create a list of everyone who w...

My first thought is to use a Program Performance report which will show you the number of people who are members of your engagement program, along with the number or percent reach who reach MQL. This assumes you're setting the "success" for your engagement program as becoming an MQL, and that each e...

To Natalie Kremer‌'s point, double-check your from email address and check to see if Marketo sent you an error message. Also check with your IT team - we've had issues with not receiving test emails and it was actually on our side.