I'm running into the following situation and hoping someone might have a solution:
A new lead is created
The lead is synced into SFDC as a lead
Smart campaigns in Marketo run, updating various data values
Our Business Development Rep quickly converts the lead to a contact
Because the conversion happened soon after the data value updates, the next time a sync occurs, Marketo thinks the null values that exist in SFDC are newer, and overwrites the values in Marketo.
The best solution I've seen presented on a prior post is:
Create Marketo-only "mirror" fields that match the fields being overwritten. If they're nulled out, a smart campaign sets the field = mirror field
Leads aren't always converted right away, so I wouldn't think trying to retrofit the smart campaigns to wait until lead conversion is complete would be a viable option.
Has anyone encountered this and discovered a better way?
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