Emmanuelle_Biss

Hi Cecile Maindron, Have you tried to add a Wait step? I use this on multiple flows, which allows Marketo to update all the necessary fields before the trigger is fired. It helps solve a lot of these issues.Let me know if this helps!Emma

Hey, Yes, Opens are Total Opens, so if an email has been opened multiple times, it will adds up.Creating a smartlist will be your best option in getting Unique Opens on an email.Emma

Hi Patricia, If you are comparing a report and a smart list, there will be some discrepancies between the number of opens. The smart list will give you the number of unique leads (names) who opened an email, whereas the report will show all the clicks obtained within your defined timeframe (i.e. if ...

I had to reach out to the Support Feedback team and they were able to restore my access to the support portal in a very short amount of time

I just opened a case in Marketo through my colleague's account. Will let you know what the issue was

Yep. And also from My Stuff > My cases. I get this screenshot every time.

Good Point, there is a limit in the number of characters your are allowed and it can get quickly unreadable . I've created a similar field though, with the names of the campaigns that the lead touched (through the filled out forms) until he becomes a client of ours. The names of the campaigns are sh...

Hi Quinton, You could just create a new field to populate this data (just like a Concatenate formula in Excel). You will see the journey of all the emails that were sent/received/opened/clicked (whichever value you look at) of that specific lead.