I was wondering if anyone knew of a way to maximize the 'send alert' feature when several alerts should be going to the same person. For example: When an existing contact in our database visits our booth at an event, we send alerts to our sales reps to notify them that their contact stopped by. Sometimes we get several contacts assigned to one sales rep that visit our booth, resulting in several emails to this rep 'alerting' them. Does anyone have a work around for this to prevent the sales rep from getting spammed by our Marketo automation? I would love for the reps to still receive the notifications, but was hoping for a bulk option in sending if we have several notifications going to the same rep. Thoughts?
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I had a situation where I needed to export a list form Marketo and switch the email field and the phone number field (an import gone wrong multiple years ago). Since Marketo uses the persons email as a unique identifier and I technically 'changed' the email since it was in fact the person's phone number and not their email, I'm not sure how to update this without creating duplicates. I tried to reload this list and use the persons marketo id as their identifier, but I'm not even seeing that as an option during import. Any ideas of how I can accomplish this? Am I missing something?
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