Christiane_Rode

When someone is navigating around your site, are you using UTMs to tag folks on your site pages -- for example, so you could see if someone got to the page via clicking a homepage thumbnail or something similar, or is the issue that the UTMs clear out when someone travels from your site to a Marketo...

It's a little tough to tell exactly what's going on from the screenshots, but there are a few things you can check. --In the setup tab for the report, are all the emails you wish to report on selected?--In the smart list tab for the report, do you have any filters set that would filter out any of y...

You can use Program Member Custom Fields to track your UTMs at the program level. Do beware that you have a limited number PMCFs that you can have in your instance, but, if this is something you're going to use frequently, they can be quite useful.

You might want to do some digging in your template to see if you have specific code relevant to Outlook that's causing the override. We recently had another user with a similar (though obviously not the same) issue, and you might want to start there if you can.

You used to be able to remove field references (I believe as recently as late 2020); however, as you have noticed, they made an update. I dealt with something similar recently, and I believe, at this point in time, Support is the only one who can remove the field reference from a sent program.

There are validations that can be done within Salesforce (not sure of other CRMs) to not allow the same email address to be assigned to different contact records. You'll want to work with your CRM admin to see what options are available. Of course, if you have other data sources (website form fill...

I have a few questions about the setup that might help lead us to a solution, or at least some ideas. Do you have purposeful duplicate contacts in your database (multiple records with the same email address) where the different contacts will be in the different campaigns, or do you have one contact...

If you're constantly needing to manually remove people from the flow, you probably should reconsider either the overall strategy, your setup or both. Is your wait step too long? Is your content too timely? Did unqualified folks sneak through? Or is it something else? As for Engagement programs, tur...

If the smart campaign that's being requested is active they should proceed through the flow. It seems odd that you are not able to see the campaign, even if it's not active. Are you able to go through the steps outlined in this article?

Because people are still in a wait step, they will continue to progress through the flow steps. It's just that new members won't be acquired by the campaign trigger. Have you tried going to "View Campaign Members" tab, selecting the members you want to stop progressing, and then going to Special > ...