Keith_Nyberg2

Hey Paul,I would confirm that you do not have a timeframe specified in the Email Performance Report setup and that you have no other smart list filters applied to your EPR. If the timeframe is set to "All Time" and there are no filters, I'm not exactly sure why the 2 reports are showing different nu...

Hey Scott,Hard to comment on this question as it's really not clear what you are asking...Are you asking what happens when you update the scoring data? <- Nothing really but that depends on what campaigns you have that are triggered by scoring changes.Do scoring updates pass to SFDC? <- Any fields m...

Hey Becky,If you have Deliverability Tools available for you to use in your instance(meaning you pay for it) I would recommend using the Inbox Informant to flag what exactly in the email is triggering it getting Id'd as spam... Other than that, hard to provide guidance as emails can get id'd as spam...

Hey Shera,As long as you can identify the IP's that you want to exclude, you can always add the "Inferred IP" filter to any report smart list.Ex:// Inferred IP is not 11.11.1.1.1.1 (etc)This will remove all IP's you want excluded from your reporting but unfortunately there is no OOB way to tell Mark...

Hey Celine,I would double check that you are not trying to edit Admin or Standard role as neither are editable. If you are, it's best to create a new role with the same permissions then update the preferences that you desire. Should have no issue enabling/saving this with a custom role.Here is some ...

Hey Ashley,Build a smart campaign that is Triggered on Form Submit.Flow is to send email.This will automate an email to the person that filled the form using the email address that was provided in the Email Address field when the form was submitted.After that, in the body of the email you simply nee...

Hey Ed,I would recommend double checking if you are adding the unsubscribe link to your emails using {{system.unsubscribeLink}}, if so, you must have a page that ends in /UnsubscribePage.html or the token when used will not locate the needed page and direct users to your fallback page. As a reminde...

You're the man sanford! Thanks!

Hey Liz,Makes sense when the snippets will be used all over the place. Maybe just clone an email that you know gets sent really frequently and A/B test the snippet with just that email?Ability to A/B test snippets could be a cool idea to submit as well.Sincerely,Keith Nyberg

I would recommend voting on this VERY popular idea: