Roxann_McGlump1

It's one of the most common calls we get in Support - "This lead should have qualified for this campaign, but it didn't. Why?" Here's how we go about answering this question, and you can do it too. Did the lead actually qualify? Sometimes the leads do qualify for the campaign but don't go through t...

What’s changing?Previously, customers could choose whether they wanted to secure their pages and tracking links via SSL. The responsibility of procuring, maintaining, renewing, and securely sending the certificates to Marketo lie entirely with the customer – Marketo just hosted them. In 2017, Chrom...

Upcoming Change to Chrome BrowserIn October 2017, the Google Chrome browser will change the notifications it displays for unsecured HTTP web pages. Secured HTTPS web pages will not be affected. In January 2017, Chrome started marking HTTP pages as “Not secure” if they contained forms that included p...

Issue DescriptionYou have a record in Marketo that is a Contact in SFDC, and the record fails to sync with the error "INSUFFICIENT_ACCESS_OR_READONLY: insufficient access rights on object id."Issue ResolutionThis error can occur if the Record Type ID field is not updated in Marketo when the SFDC Lea...

Currently, instances are allowed 500 subscriptions. If they go over this limit, some subscriptions will fail to send. We should have a notification in the Notifications section when this happens. A way to see all subscriptions in the instance in one place would also be useful in managing them.