Erica_Harris2

What change in SFDC needs to be made? One of my customers has a custom object with more than one lookup to Contact, a Booker and a Student. The sync seems to grab the first field and not give us a chance to choose the relationship that we wish to use (which is the Student, not the Booker). I was w...

Hi Sandford,Does that mean that for landing pages, you need to include the protocol in the URL, but to use the token in an email link and have it tracked, you need another token without the protocol? That is a bit of a pain!- Erica

So I switched back to a text (instead of rich text) token, and found that works if I include the https:// in the token value.You mention standard URL parsing rules, would you post a link to those?Thanks for pointing me in the right direction -Erica

No, as I posted above, The value of the {{my.Event page URL2}} token (rich text) in the program ishttps://www.owlstonemedical.com/about/events/So I've included the protocol in the token value.

I think you are right, though. If I delete the cookie and navigate around the site, it doesn't reappear.Having checked with the team, it appears that an agency working on the site theme may have deleted the munchkin code. I have gained access to and browsed through the CMS and can't find any munchk...

I'm checking with the people responsible, but I do get a cookie when I click on this link in my email:Topics – Owlstone Support Website(I've removed the tracking tokens from the email link, but the above is the URL).See screenshot here:

Yes - just got the apology email! It did go to all of our various admins, so maybe yours was trapped as spam?