Hello Marketo Experts, So i have an Engagement Nurture Program that was active from January 2020 until two weeks ago. We had to paused it to update all email copies to be inline with our New Company's brand guideline - we cloned the emails, archived the old ones and retain the asset names. Last week, I reactivated the program. I'm supposed to receive the 4th Email (the emails are sent on a monthly basis) but to my surprise, I received the Email #1. I run a smart list to check those who were delivered email 4 and got 0 records. It was answered here that since I changed the emails, even though I retained the asset names, Marketo treated them new ones as these new assets now have new IDs. My question now is what can I do to exclude the other emails (2 and 3) so the records will not receive them on the next casts and receive the next email instead? To give you a better picture, here's the scenario: Record A has been in the program for 4 months already. He already received emails 1-3 (emails are being sent on a monthly basis). He is supposed to receive email 4 this month but since we changed the emails, he received email 1 again. What can we do for Record A to not receive emails 2-3 and receive email 4 instead on the next cast? Note that we are also adding new records to the program on a monthly basis manually. Thank you and looking forward to your response.
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