Hello All,   I'm just checking to see if someone has experienced not able to pull historical data thru a smart list? We are trying to pull our data for our reporting and was stunned to see that our smart list didn't return any records. Criteria used was just "Was Sent Email" then put all emails sent for a quarter.   We checked on a campaign level (1 campaign only) and the records were there so we know that the data was not deleted in the system.   Anyone?   Thank you in advance. ... View more

Hello Marketo Experts,   So i have an Engagement Nurture Program that was active from January 2020 until two weeks ago. We had to paused it to update all email copies to be inline with our New Company's brand guideline - we cloned the emails, archived the old ones and retain the asset names.   Last week, I reactivated the program. I'm supposed to receive the 4th Email (the emails are sent on a monthly basis) but to my surprise, I received the Email #1. I run a smart list to check those who were delivered email 4 and got 0 records.   It was answered here that since I changed the emails, even though I retained the asset names, Marketo treated them new ones as these new assets now have new IDs.   My question now is what can I do to exclude the other emails (2 and 3) so the records will not receive them on the next casts and receive the next email instead?   To give you a better picture, here's the scenario:   Record A has been in the program for 4 months already. He already received emails 1-3 (emails are being sent on a monthly basis). He is supposed to receive email 4 this month but since we changed the emails, he received email 1 again. What can we do for Record A to not receive emails 2-3 and receive email 4 instead on the next cast? Note that we are also adding new records to the program on a monthly basis manually.   Thank you and looking forward to your response. ... View more

Below is the exact request we received from our requester. I want to create a Marketo automated email campaign that will send monthly emails to recipients that I upload on a weekly basis. The recipients will be getting the first email shortly after being added to this campaign, then they will receive an email once a month for 12 months total. There is not set dates to send these emails out because recipients will be added at different times. As the recipients are added on a weekly basis, this will trigger this automated drip campaign to begin sending the series to these recipients. Please let me know if you have any questions. To summarize: Leads are added on a weekly basis to the program via a Trigger When a new lead is added, they will automatically receive Email #1. Then, 4 weeks or 1 month later they will receive Email#2, and so on. As leads are being added weekly, if we add them on the 4th week of the current month, they should receive the next email on the 4th week of the next month, not on the 1st day or 1st week of the month which is the case for the regular monthly cadence. Thank you in advance! ... View more

Hi Everyone, I'm a Marketing Automation Campaign Specialist and just started working with Marketo since January of this year. Next year, probably around April or May, my team and I will take the Marketo Certification. In preparation for the exam, we are looking if there's a Marketo Training available within the Philippines or Asia? If none, can someone recommend if there's a tool, app, video etc. that could help with the review? Thanks you in advance! ... View more