Gerard_Donnell4

I cant wait for this feature. Will cut the need for wait steps and scrambling around www.timeanddate.com trying to work out time zones.

If they select a template and then change some of the text in it for example, it will still show as the template that was sent when you look at the different reports.

No problem at all, glad you got sorted!

Hi Danielle Chan​, If you look at the channel tags and click on your Email Blast Tag for example will see that there is a number value beside each status.Example: SENT 5OPENED 10CLICKED 15ENGAGED 20You can use the numbers to organise the status' in order fro...

Hi Danielle Chan​,The Engaged flow step needs to be in a second Smart campaign, not the the one that is sending the email. The one that is in the email send campaign will change it to targeted etc...See my screen shots below.

Hi Danielle Chan​, If all depends on the type of program you are running and the status' within that program. Yours will probably be different than the ones below but I'm just showing these as an example. This is for an email blast and an event program. You will probably have lots of others like W...

Hi Danielle Chan,So the status' will be different for each type of program and don't always mirror the performance of emails for example. If someone opens an email the status for an email blast program might change to Engaged. So you would need to create smart campaigns that have triggers to change...

Hi Sara Barriuso Tapia​, Are you on a shared server? It could also be that another customer on the same server is simultaneously running process intensive campaigns that have a high priority. Have you read this doc? It will explain things probably better than I can How Campaign Processing Works

Hi Spencer Phillips​,Can you show screen shots of how you create the smart list in your screenshot above and also maybe the smart list and flow for the smart campaign in the program. Is the smart campaign listening for people that fill out the form on a certain page and then changing their program ...