KCS_Integration

Issue DescriptionWhen attempting to add an additional Facebook or LinkedIn Launchpoint service, it does not appear as an option in the drop down.Issue Resolution While we only support one Launchpoint service for each integration type, we support multiple accounts through the Launchpoint service that...

Issue DescriptionIn a recent engagement with support you had your Leads restored, or you plan on restoring your Lead Record. Lead records that are restored will not be able to sync backup with Dynamics.Issue Resolution If the instance is using Microsoft Dynamics sync then the restored lead will not ...

Issue DescriptionUsing a token in the Smart List of a Campaign yields unexpected results, an error, or the campaign to not trigger. Issue Resolution Tokens cannot be used in the Smart List section of Smart Campaigns.Tokens can be used in the Smart Campaign Flow, in the following steps:Interesting Mo...

Issue DescriptionThe Email Dashboard is not displaying accurate data after sending an email via the Email Program.Issue Resolution Email dashboards can take up to 72 hours to fully propagate, if the data is still not accurate or updating after 72 hours please reach out to support for further trouble...

Issue DescriptionIn sent emails, if the system token {{system.viewAsWebpageLink}} is used, the link will load successfully on web browsers. However on the same browser session, after refreshing the page once, the link will return an error "Cannot get email content- Customer does not belong to any PO...

Issue DescriptionImporting a program from one subscription to another is failing and is returning the following error sent via email:Marketo encountered an error while importing [Program Name]The token "lead.First Name" is not available in the destination subscription. It is either a custom field th...

Issue DescriptionNaming conventions of email in email performance reportIssue Resolution Email reports will use an email's full label including the program it exists in. Although asset names cannot duplicate within Programs, they can be duplicated within the whole Instance and Email Performance Repo...

Issue DescriptionDuplicate records were sent an email from an Email Program. Issue Resolution While Marketo prevents sending emails to duplicate records (i.e. same email address) via the same smart campaign, it is possible to send an email to duplicate record when there is A/B test configured for th...

Issue DescriptionExample: Person A was sent an email from Marketo, clicked on a tracked link in an Email to a tracked web page, but the web page activity was recorded on Person BIssue ResolutionThis can happen if Person A and Person B are sharing a computer. Prior to Person A clicking on the track ...

Issue DescriptionYou have created a Smart List with a filter for a date type field and you are using the constraints either “before” or “on or before” a particular date. However, records with empty value on those field get qualified. Issue Resolution When you create a Smart List using a date field f...