KCS_Integration

Issue Description Currency type fields are changing unexpectedly. It may appear that they are being rounded off at first glance, but a better description is that they are being approximated imprecisely. This is a feature of all floating point values.For example: if you enter the value as 8092384905,...

Issue DescriptionYou have developed a Marketo landing page and enabled Personalized URLs (PURLs) for your records, but when people visit the PURL form pre-fill does not take place. Issue Resolution When a person visits a PURL landing page, the form pre-fill checks their Munchkin tracking cookie to i...

Issue DescriptionEmail Insights does not display any data or metrics for specific program when the emails in the program are operational. Issue Resolution Operational emails are hidden by default, so no data or metrics will be shown in Email Insights unless 'Operational Emails' are included "Does Em...

Issue DescriptionHow to delete email from ToutApp Live Feed Issue Resolution The way to stop the tracking is to archive the email. All you need to do is find the email, click the arrow next to Email, and click "Archive".This will stop the tracking and it won't show up in the live feed. ) Who This...

Issue DescriptionYour phone calls are not logging to Salesforce Issue Resolution Tout Phone is a great way to get your call information logged to Salesforce, but there are a couple things you will want to be aware of when using the log a call feature. 1. The Contact must have a Salesforce ID attache...

Issue DescriptionGetting error "Salesforce 551 unauthorized bounce" in ToutApp Issue Resolution - Head on over to your Salesforce instance and login. - Once you're logged in, head over to "Setup" > "Email" > "My Email to Salesforce" - In the "My Email to Salesforce" page, head over to the "My Ac...

Issue DescriptionCustomize call outcomes in Salesforce Issue Resolution 1. Go to your Setup page in Salesforce 2. Customize > Activities > Task Fields 3. Click into Subject field4. From here, you can add/remove/re-order all the options 5. Then, you will see this custom list in Tout when completing...

Issue DescriptionYou receive "Object reference exception error" in OutlookIssue Resolution The reason this error is occurring is because the ToutApp Outlook add-in depends on a reference object in a newer version of the .NET framework than the version of .NET currently installed on your machine. To ...

Issue DescriptionHow to disable Niko from ToutApp extensionIssue Resolution To remove Niko, simply click on the blue Tout envelope at the top right of your browser, then manually uncheck the box next to "Show Niko as I browse the web". Refresh the page, and Niko should disappear. Who This Solution A...

Issue DescriptionYou receive an error in ToutApp - "IMAP access is disabled for your domain. Please contact your domain administrator for questions about this feature. (Failure)"Issue Resolution This due to an invalid Gmail connection For this error message to be resolved, we recommend looping in wi...