Katja_Keesom

A quick update on the authorized support topic. This is actually the very last step of the migration. So until all users on all your instances are migrated, please keep using the 'old' support process. Only after all users are migrated will your support process be migrated.

That does make sense, but can be achieved with a logical folder structure. I am not sure what value a default program would offer over regular folders. If you are using top-level tokens that you want to use across all newsletter A's, you can do that with a folder too. The only use case would be to m...

My first question is why would you want to have so many assets in a single default program, let alone nested email programs? Would love to understand your use case.

You have a smart campaign that has a trigger for clicks link in email that applies the score, correct?In the Schedule tab of that smart campaign you can set restrictions on how ofter a person can go through that flow, for instance once an hour. So even if they click on a link five times in a few min...

I would distinguish two different things and not mix them up:Acquisition Program tracks when and how the person became known (you obtained the actual email address).Person source is the very first interaction with your brand, so this is often when the person is still anonymous.So when assessing Pers...

There's a few things you can consider here:Ensure you have bot activity monitoring or suppression switched on so you can exclude mailscanner clicks from scoring.Do not score on every single link click, but focus on your CTA specifically. You may even want to score on program status changes rather th...

As the tracking links are not an email sending domain, but a website subdomain, it is a CNAME record you need for it in your DNS settings (similar to your landing page domain). Typically you would have an SSL certificate on that subdomain too.

Just trying to troubleshoot some basics here. You say you checked several from email addresses, but they are all using the email domain set up for sending emails from Marketo? Is a working reply to email address set up? Did you try adding your recipient email address to the database and sending the...

The discussion on whether the chosen set up allowing for multiple ecommerce users being created with the same email address or not aside, @SanfordWhiteman 's response describes how you can achieve what you want. In addition to the concerns he still raises around this solution, you should also expect...

@NikiY It would be helpful if you checked the responses you receive and provide feedback. People are trying to help you here, but need a bit more information in order to do so. If you have found the issue yourself, it would also be great to know.Thank you!