Katja_Keesom

In addition to @Balkar_Singh 's check, are the two reports set to display different periods by any chance?

The key is in the phrase "the email". 10% of your audience will receive the A/B test and therefore half of that group will receive Email A and the other half Email B. So saying all of them will receive "the email" is inaccurate.

Did you actually send the email address to yourself as a real email send? The link tracking doesn't work with sample emails...

Thinking along those lines you end up with the Marketo system fields Acquisition Program and Acquisition Date, which represent the program responsible for adding the name to your database and obviously the date and time that happened. In some situations these are stamped automatically, but I would r...

I would have broken up this process in several smart campaigns, each one requesting the next one after the wait step. That makes it easier to create different entry points.Depending on when you first started running this process you could redesign your process in this way and then set up separate pr...

Hi Michelle,Retrospectively looking for an activity is going to be a tricky thing, especially because quite a few high volume activities have a retention period of 90 days. All other activities only stay in the system for 25 months. So looking back is always going to be an incomplete exercise.When y...

Took part in writing the latest exam and along with the rest of the team we did everything we could to avoid questions like this. Hopefully you'll find a lot less frustrating questions like this next time around.

There is a program status called 'Not in program'. Changing the program status to that will effectively remove them from the program. But as Mariah said, that would not be a recommended step in the situation described.

Hi Nancy,No, MSI will not magically appear when you sync Marketo. It is a separate package that needs to be installed in Salesforce. What will work with the Marketo package installed is synchronising data on your leads, new leads being sent from Marketo and campaign synchronisation, depending on the...

And after updating the templates you approved the drafts again? That is an important step to make sure the changes in your template do propagate to the emails if at all possible.