Beth_Massura

Hi Jen, have you always sent the the emails at the same time/day and to the same audience criteria? It could potentially be the processing load in your instance at that moment (e.g. if there are other emails sending or trigger/batch campaigns processing) or possibly even the data center your instanc...

Hi Suzy, depending on how many duplicates there are and the criteria are for what field values "win", manual merges one by one may be an option. This is what I had to do in the past, as the Marketo Easy Merge didn't allow for complex criteria, such as "if the value of (field name) is true for one of...

Hi, you would need an API developer to leverage the Bulk Lead Extract API; unfortunately it isn't beginner-friendly and requires technical expertise. You might want to consider working with a Launchpoint partner or Marketo professional services in order to complete your one-time export.

Hi Nancy, I haven't tested it with this particular issue, but I've used OpenOffice (free and open source) on my Mac for spreadsheets. It offers many selections for importing CSVs, such as character set (e.g. Unicode UTF-8) and separator options.

Hi Ivan, it looks like you're missing a "container". You need to define a container that contains any and all modules for the template (and the container can have only modules inside it, nothing else) See https://docs.marketo.com/display/public/DOCS/Email+Template+Syntax#EmailTemplateSyntax-Containe...

Totally agree about the mutual benefits of sharing with the Marketo community - others learn from you, and you learn from others!

Tips & tricks are my favorite! I'd like to request captions/transcripts on the videos for accessibility (and for folks who forget headphones).

It's helpful to get a quick and easy description of what the Launchpoint partners do and an example use case. There is a lot of info to sift through on Launchpoint!

So nice to see names and faces; it makes it easier to connect! I'd like to meet some of the folks behind the Community redesign.

Great tip about the ways to set the acquisition program! Reminder for folks that if you're using a Marketo form embedded on a web page (vs. in a Marketo landing page), you must use the flow step to capture acquisition program.