Kenneth_Law

Hello Wonderful Purple People!We've made some long awaited changes as well as some enhancements that we think will make our case submission form even more productive. This is just the first step for a slew of amazing enhancements that are planned for Marketo Support and the Support Portal in 2018! ...

If you wish to add attachments to your template, go into the Edit Button on the template you wish to add to. Once in the Edit Template screen, click the Attach Files Button above the text editor. Then simply pull in file you wish to add to your template from your computer documents.If you would like...

For our customers with Campaigns we have now added the ability to put someone on a campaign from any page.There are three ways you can do it:One person at a timeSend to selected people Send to an entire groupLet's walk through each one!Just hit Add to Campaign instead of Compose to put a single pers...

Our view tracking is done by placing an invisible image inside the body of the email so that when the email is opened and the image is opened, the view is triggered.What this means is that if the person you are contacting doesn't have images enabled on their email account they might not trigger a vi...

Whoops! Some old Tout tracking information may have gotten duplicated into another email. Make sure you have not copy and pasted any information from a Touted email into a new email, a template, or your signature.If you do this, it's going to carry the tracking pixel from the originally sent email i...

Whoops! Some old Tout tracking information may have gotten duplicated into another email. Make sure you have not copy and pasted any information from a Touted email into a new email, a template, or your signature. If you do this, it's going to carry the tracking pixel from the originally sent email ...

We track email opens by placing an invisible image inside the emails you send.If someone responded to your email but ToutApp is not saying it was viewed, then they have not enabled images within their email client. Some tips for getting better tracking stats on your emails:Include an image in your e...

You may have noticed that your links are getting changed to go.toutapp.com. This is Tout rerouting your links so that clicks can be tracked.If you would like to personalize what shows up when Tout reroutes your link you can set up custom domain link tracking.

I click on my link and it says, "Where am I? You ended up here because you probably clicked on a link in an email. Unfortunately, ToutApp, the analytics service used for emails wasn't able to figure out where to direct you". There may be something wrong with how your link was formatted. If your link...

We give you the option to configure custom domain tracking for your links, so that when you hover over a link, it will read “go.yourcompany.com” instead of “go.toutapp.com”.To set this up, you will need your IT administrator to follow the steps listed in the ToutApp settings page.Once you have this ...