Kenneth_Law

We did have some community profile issues that should be resolved now. If your team members are still having access issues to the Marketo community, please have them send an email to supportfeedback@marketo.com.

Hi Kristen, let us know if you are still having trouble. I believe out support team re-aligned your contact with your production instance and you should be able to access the support portal once again.

We'll fix the article title. You can refine your search results by most recent. After performing your search, there is a drop down box on the right that allows you to switch between "Most Relevent" and "Most Recent"

We wanted to touchbase with everyone following this thread on the solution we are working on. If you are submitting a case through the Support Portal and have contacts listed in the CC box, the case confirmation email that will be sent out will include the Subject and Description provided by the cas...

Hi Karen. Once a survey has been completed from the case list or case detail page, the button for the Case Survey for that specific case should disappear. We'll test just to confirm the functionality.

Great idea Dan. We can certainly look at some type of search for cases, but that development might take a bit of time and be a little complicted also. What we can do in the meantime is adjust the case list and see about adding a date column for Date Open and Last Date Modified/Closed.

Martin and Dan,Thank you so much for posting and letting us know. Could you let also know if you are getting to these article through our search, a connected webpage, or from a PDF/document ?

Hi Bamah,Just to follow up with the posts from my collegues, if you are not receiving any of the Customer Satisifaction Surveys from our team, you can send an email to supportfeedback@marketo.com and we can look into the reason that is happening.