Level 10
Joined the community 29-10-2014
Level 10
San Mateo
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Wanted to provide an update. The Marketo team is taking this very seriously and is actively working on a solution. In the short term (tonight) we are adding additional capacity to ...
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A number of our customers encountered an issue with emails being sent out of Marketo today. We resolved the issue and emails are being processed and sent out. We are working throug...
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We have a new link for Capturing Search Engine and PPC info on Landing Pages knowledgebase article -https://community.marketo.com/MarketoResource?id=kA650000000GsPJCA0
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It's a great idea and so good in fact that we have been evaluating how to bring live chat on as one of our support channels. We recently completed a small pilot program to gather d...
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Hello Ozawa-san,The SLA's reference when you will receive a response from a live representative from Marketo and depending on the priorty of the case, the response time will vary. ...
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Great idea Steven,We certainly like the concept and we will certain look into ways to implement something along those lines. To expand on the idea, perhaps aside from just priority...
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Thank you for the suggestion and we will certainly consider it as we are always looking for ways to enhance the support experience and benefits to our customers.At the present time...
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Thank you for the suggestion. We think it is a great idea and will certainly look at enhancing the pages for managing support cases. Adding more specific close reasons will provide...
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