Level 10
Joined the community 29-10-2014
Level 10
San Mateo
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Thank you for the feedback. We certainly understand how frustrating and annoying this can be and we are working on an optimal solution for viewing recent case comments as well as t...
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Thanks for the feedback/idea. We are in the process of bringing up our offices in Atlanta where a team of Marketo support engineers will be located.
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Hi Kim. We certainly understand and apologize that you went through that experience. We do have auto-routing of support case submissions, but we don't have anything that auto-route...
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That is a great idea Angela. We'll put it on our short list of support improvements to look at for our customers. Thank you for taking the time to share your thoughts with us.
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Hi Quynh. Our team might have provided you some inaccurate information. We've set up case #00229610 for you. One of our technical support engineers will reach out and help clear up...
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We are in the process of getting many of our knowledgebase articles translated into different languages. We'll be targeting the most essential articles and also the articles that a...
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Great idea. We'll see if we can add as a column to the list. The real estate is limited and it's already a tad cramped, but we'll see what we can do.
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Sounds like a great idea to me. We'll take a look and see how we can update our Case Management system to account for this feature. Thanks for sharing the idea.
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Hi Josh. If you have others cc'ed in the case that you have created, it means that the are notified of the case creation and also when the case is updated. People from your account...
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While all relevant support information can be found in the "About Support" link in the Support Portal, we are looking at ways to expand available support information for our custom...
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