Kenneth_Law

Level 10

Joined the community 29-10-2014

Level 10

San Mateo

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Re: Need a live chat

by Kenneth_Law 09-29-2015

Rajagopal C stay tuned, Marketo Support is working on adding this support channel.

Ideas

3225 2 1
Re: Support Admin can check off own Authorized Contact!

by Kenneth_Law 09-11-2015

Hello Takehiro Masaki. I wanted to give you a quick update that our developers did add this "feature" into our CaseConnector. Support Admins on the entitlement will not be able to un-check themselves as being authorized.Thank you for posting about this.

Discussions

2314 3 0
Re: Support Admin can check off own Authorized Contact!

by Kenneth_Law 09-10-2015

Thank you Takehiro Masaki. We will look into this development.If your client has still not regained their support admin access, please email our team at supportfeedback@marketo.com and we can assist. Simply provide us with the account name and who the support admin should be.

Discussions

2314 1 0
Re: What is the best way to imports user lists from Mail chimp?

by Kenneth_Law 08-26-2015

Hi Leighton Chun,I have moved your question over to he Products and Support space where questions about product solutions might be more visible and answered by our Marketing Nation members.

Discussions

1869 0 1
Re: Just launched an app at launchpoint to integrate Marketo & Salefor...

by Kenneth_Law 08-26-2015

Hi Rakesh Pathak,Congrats on your app beta launch. I moved your discussion over to the Products and Support space in order for your post to get a little more visibility in an area that might be better suited for your announcement.

Discussions

1538 0 0
LinkedIn Social Form Fill Button Not Available in Marketo Instances af...

by Kenneth_Law 07-31-2015

The Social Form Fill for LinkedIn is not available for new Marketo customers/instances after June 17, 2015. LinkedIn's revised API policy requires Marketo to remove this feature. For all customers and instance prior to the June 17 date, this feature will still be available for a limited time. For an...

Documents

908 0 1
Support News - WordPress 4.2.3 Security and Maintenance Release Affect...

by Kenneth_Law 07-26-2015

The recent WordPress 4.2.3 security release is affecting Marketo embedded forms. WordPress is injecting code that comments out the line of the embedded code that loads the form. This prevents the form from displaying on the page. To correct this error, simply copy and paste the embedded code back ...

Blogs

1973 3 3
Support News: Marketo Updating SSL for Increased Security

by Kenneth_Law 07-15-2015

Marketo is strengthening our encryption protocols and following security best practices. RC4 cypher used in TLS/SSL transactions is no longer considered s strong security protocol and will be gradually disabled on Marketo networking devices, starting July 20, 2015. No interruption of Marketo SaaS se...

Blogs

1096 0 0
Re: Cases section Timing Out

by Kenneth_Law 07-07-2015

Kyle Simpson it looks like there was a data field that didn't populate in your profile during the Marketo and Community sync. I have update the field with the missing data which should allow the CaseConnector to load properly now. Give it another try.

Discussions

1383 1 1
How do blocklist issues get resolved?

by Kenneth_Law 06-25-2015

There are thousands of blocklists out there and all of them operate a little differently and all have varying levels of reputation. There are only a dozen blocklists that really can impact delivery. The blocklist that requires the most work from you when you request delisting is Spamhaus. Spamhaus...

Documents

5930 0 9

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