Jeff_Smith3

If it's the same email address, then it shouldn't create a new lead. For customer-facing emails, you could try including the "SFDC Type is contact" filter; likewise, use "SFDC Type is lead" for prospects. Or, build customer and prospect smart lists with this included to save you the time of doing it...

Susan, wouldn't unsubscribing that distribution list unsubscribe everyone on it, though? (Assuming your instance dedupes only off email address). Does this person have any email addresses that route to her? For instance, her co-worker left the company, but his record is not unsubscribed. So she's ge...

Send yourself a sample email. Look at it in different email clients (Outlook, gmail, yahoo, etc.). Send it to a co-worker. if the image is not appearing in all those situations, then something's probably wrong with your image. Is it displaying for your co-worker or in your personal email? In that ca...

Yeah, no worries. The link in the email was www.landesk.com/support/programs. It cuts off programs when put in a browser, going to the main support page. But I found that if you put the full link into a Marketo email, then rather it redirecting to the main support page when clicked, it just shows a ...

Thanks, Hussam! Yes, this is helpful.In regards to your first point, having a rep send an email through Outlook or Gmail is up to them and their sales managers. Marketo emails fall under me, though, and while trust is always preferred, it doesn't make for a great excuse when/if things go awry. It wo...

I did find a nice blog entry that was written recently about linking .ics files to images rather than text: https://nation.marketo.com/blogs/marketowhisperer/2015/06/03/use-an-image-instead-of-text-for-the-calendar-token#comment… This, though, doesn't really answer the question of changing the text ...

Great blog entry. One question, though. This workaround allows us to find the URL of the .ics file, which we can then use to hyperlink. Do you know why Marketo doesn't simply show the URL to begin with? This would save us time. I feel like this used to be the case before a lot of updates occurred.