dealpathnoah

Thanks  Darshil!  I'll pass it over to support from here. Thanks for all your help here!  ... View more

Thanks for all the help here!  1. The SFDC type is not empty.  SFDC Type: Lead 2. It does try to sync with Salesforce upon creation, but the activity history shows.  "Sfdc lead created but sync failed: Fail to retrieve sObject 00Q2M00001KHkG9UAL, this sObject could has been deleted or a permission setting is preventing sync user to read this record." While it says "Sfdc lead created" there is no new lead in salesforce. And it does not match the old record in terms of ID ... View more

Hey Darshil, For one, thank you so much for your time here!  I followed your steps and did not see any merge person activity happening this time, however, I do see some of the same problems.    Marketo record prior to deleting from marketo: Syncs fine with no errors. Person ID: 1233754 SFDC ID: 00Q2M00001KHhw6UAD Lead ID in salesforce: 00Q2M00001KHhw6UAD Same email after deleting from marketo, but keeping in SFDC and second form fill in marketo: No sync, same error as before. Person ID: 1233781 SFDC ID: 00Q2M00001KHkG9UAL I can see that at the exact time I created the second record in marketo, the first record that was deleted from marketo but synced to salesforce and kept there, with the custom sync button in salesforce unchecked, preventing the sync between marketo and salesforce. Has this in the lead history...   5/5/2022 10:36 AM - Lead Merged -Marketo Sync - noahtestingforsfdc noahtestingforsfdc, "Our company name"  **Note that "Our company name" is actually the same of our org I just did not want to list it here Any ideas here? How is it getting an ID if its not syncing to salesforce? And how is it syncing enough to merge them? And if they are merging why are the IDs different? What could it be possibly merging with if thet ID it takes on does not exist for any lead of contact in salesforce when you search for it?  Such a mystery to me!  ... View more

Ah I see, thanks!  Should I re-create this scenario and mark down the SFDC ID of the original record that gets deleted out, and see if it matches the one that stays post-merge?  Thanks!     ... View more

There is actually no details on the merge activity for the lead that references an ID. I could re-create this scenario if we want to see if the SFDC id from the first record before it gets deleted out of marketo, matches the new one that gets created in marketo.  ... View more

Gottcha, thanks!  Should I just submit a support ticket at this point? Seems like we are going down the rabbit hole here. Thanks for all your help!  ... View more

Also check this out. Despite the person 100% being deleted out of marketo using the delete person marketo function. When I form fill again, this person, maintains their history from before, and this is in the activity history. How is this happening? I belive this is where the value is coming from for SFDC ID    ... View more

Hey! All correct except this part  "Lastly, upon trying to sync this record with Marketo, you encounter the person is deleted/not accessible error, right?" If you mean Salesforce instead of marketo, then yes to everything!  I see a lead ID on the marketo lead that fails to sync to salesforce. It is not NULL or empty. Thanks!! ... View more

 Hey Darshil!  Hey the persons source is "Source Type: Web form fillout" The SFDC Id field is populated.  Also when you delete out the record from marketo, and then form fill so they re-enter the system. They become unsearchable by email address, only when you remove the @.com do they become visible. Not sure if this is related by there is some strange stuff going on here.    ... View more

Hey Sandord,  If you look at the end goal of my senario, its to keep the record in salesforce but delete them from marketo. Then when they form fill again, get them into salesforce again, and merge the records.  I can not run delete person with Delete from CRM true. Because the Salesforce record is no longer visible to marketo. Giving me the error "SFDC Error: The SFDC Object 00Q2M00001KHR6GUAX is filtered by Sync Filter, can't delete"  Any thoughts? Thanks!!  ... View more

Hey Darshil, Thanks for the reply! The first part I totally agree with!  The rest, is close but it's not quite the case. I think it may have something to do with marketo 'remembering' the person even though they were deleted out. For example, ,my test record has been deleted out of both marketo and salesforce. However, when they enter marketo again through a form fill, it fails to sync with the same error. When I look at the record it has a SFDC ID despite never having synced to salesforce and having the SFDC Created Date be empty.  Note that this test does have unsubscribed checked, so I think it may have to do with durable unsubscribe. Update: It also does this with records who have not unsubscribed.  To make it even more interesting, the original person created in marekto and synced to salesforce has one ID in salesforce, but the new people that come into marketo via form fill, after the older record is deleted out of marketo, has a completly different salesforce ID than the one in salesforce, yet it still can not sync.  Any thoughts? Thanks!!  ... View more