bjohnson

bjohnson
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Re: Abort a Smart Campaign

by Level 3 in Product Discussions
yesterday
yesterday
I have a few campaigns that my automation consultant advised me to set up a certain way - they actually advised against engagement programs because they aren't as flexible as smart campaigns. FYI - I've been using Marketo for about 18 months now, so still kind of new.   My typical smart campaign setup is this:   Each "Send email" campaign has this smart list and flow: Smart List Member of X list Unsubscribed false Flow Send Wait 2 days Request campaign: Send email X) The Early Exit campaigns are to remove people that accept whatever offer it is that we are promoting. This is the smart list and flow of those: Smart List Added to list X - if they fill out a form or hit a specific page on our site, they get added to a list Flow Change campaign status to X Remove from list mentioned in first smart list - when they are removed from this list, that is supposed to remove them from the other "Send email X" campaigns. Does that make sense?   ... View more

Re: Abort a Smart Campaign

by Level 3 in Product Discussions
yesterday
yesterday
I take that back. I was trying to go the easy route by viewing campaign members, selecting all, then removing from flow that way. Going the smart batch route, I was able to remove them.   Is this something I need to do every time I stop a longer smart campaign?   For engagement programs, when I choose Program Status "Off", that will stop all emails in all streams, correct? No matter what's going on? ... View more

Re: Abort a Smart Campaign

by Level 3 in Product Discussions
yesterday
yesterday
Hi @Christiane_Rode, thank you for the response. I'm not seeing it there either because it's not active.   Another question. If a "Request Campaign" step is in the flow, will the requested campaign pick up? Even if it's not active? Or will the person continue through that flow as well? ... View more

Abort a Smart Campaign

by Level 3 in Product Discussions
yesterday
yesterday
I found this article: https://nation.marketo.com/t5/knowledgebase/unable-to-abort-a-triggered-campaign-in-progress/ta-p/253483   It is helpful, but my question is why a deactivated trigger campaign continues to send customers through the flow? I tried to remove campaign members from the flow, but with the campaign being deactivated, it won't allow me to select the campaign. What do I need to do to make sure no more emails are sent from this campaign?   Thank you! ... View more

Re: Request new campaign as part of a flow step

by Level 3 in Product Discussions
‎11-23-2022 06:34 AM
‎11-23-2022 06:34 AM
Thank you for clarifying! ... View more

Re: Request new campaign as part of a flow step

by Level 3 in Product Discussions
‎11-23-2022 06:20 AM
‎11-23-2022 06:20 AM
Hi @DR!   So, with those flow steps, I do believe that the contact would be removed from the flow since "Remove From Flow" is used. If Remove From Flow was not a step, then the only way the contact would be removed is if the campaign that was being requested was an "Executable" campaign.  More about that here.   Even with Executable campaigns, the contact would pick back up in the original campaign after the Executable campaign has been completed. Does that make sense?   @Darshil_Shah1, did I explain that right? ... View more

Engagement vs. Trigger Smart Campaigns

by Level 3 in Product Discussions
‎11-21-2022 11:19 AM
‎11-21-2022 11:19 AM
Hi all!   I'm working on a new nurture series. This is the email sequence that I would like to use. Would you recommend a set of triggered smart campaigns or an engagement program? Email 1 will be triggered to be sent by being added to a static list.     Right now I have it all set up with trigger smart campaigns, but was wondering when/if an engagement program is better. Thank you!   ... View more

Re: Bulk Approve landing pages (and Emails) in the...

by Level 3 in Champion Program Blogs
‎11-18-2022 09:18 AM
‎11-18-2022 09:18 AM
@Robb_Barrett Do you know if this is possible in the new experience? I didn't see an option for Landing Page Actions.   Nevermind! I just saw it in the top right corner! Whew! ... View more

Re: Discrepancy Between Email Report and Smart Lis...

by Level 3 in Product Discussions
‎09-22-2022 05:12 AM
‎09-22-2022 05:12 AM
Technically both you and @SanfordWhiteman are correct. I pulled a send list back when this campaign was sent in early June, but I wanted to double-check myself. I learned during this that email sends are only saved for 90 days and opens are saved for 24 months.   Thank you both for helping me out! ... View more

Discrepancy Between Email Report and Smart List Re...

by Level 3 in Product Discussions
‎09-21-2022 11:25 AM
‎09-21-2022 11:25 AM
I have an email performance report that says over 6,000 people were sent an email. However, when I look a the Results tab of the Smart Campaign, only about 750 people were sent the email. So I'm confused why the Email Performance Report and Smart Campaign numbers are so far from each other.   Any ideas? ... View more

Re: PNG Image with Transparent Background

by Level 3 in Product Discussions
‎09-19-2022 07:36 AM
1 Like
‎09-19-2022 07:36 AM
1 Like
Nevermind! It took a few minutes for the image to update. It's working as expected. ... View more

PNG Image with Transparent Background

by Level 3 in Product Discussions
‎09-19-2022 07:34 AM
1 Like
‎09-19-2022 07:34 AM
1 Like
When I have a PNG that has a partial transparent background, does it convert to white for everyone or is it happening to me in error? Part of an image that I'm trying to use needs to be transparent so the background color of the box will show through.   Is this possible? ... View more

Re: Cannot locate Smart Campaign that is unsubscri...

by Level 3 in Product Discussions
‎08-08-2022 11:09 AM
‎08-08-2022 11:09 AM
This makes perfect sense. I didn't know about this feature before. Thank you for your help! ... View more

Re: Cannot locate Smart Campaign that is unsubscri...

by Level 3 in Product Discussions
‎08-08-2022 10:35 AM
‎08-08-2022 10:35 AM
This is the reason that it gave?   Reason: System flow action sysActionChangeDataValue resetLeadEmailStatus ... View more

Re: Cannot locate Smart Campaign that is unsubscri...

by Level 3 in Product Discussions
‎08-08-2022 10:29 AM
‎08-08-2022 10:29 AM
You're right! Attached this time - for real. ... View more

Re: Cannot locate Smart Campaign that is unsubscri...

by Level 3 in Product Discussions
‎08-08-2022 10:16 AM
‎08-08-2022 10:16 AM
Thank you, Darshil. That was going to be my first course of action, but it's not listed. See screenshot.   For the campaign ID, is it the last four digits of the eight digits you see in the screenshot? ... View more

Cannot locate Smart Campaign that is unsubscribing...

by Level 3 in Product Discussions
‎08-08-2022 08:30 AM
‎08-08-2022 08:30 AM
Hi! It looks like some contacts got involuntarily unsubscribed when they were added to a list. I'm having an issue trying to locate the Smart Campaign that is doing the unsubscribing. All I have is the campaign ID. How do I find the campaign that is doing this with only the Campaign ID from the person's activity record? ... View more

Success Campaign Members

by Level 3 in Product Discussions
‎05-18-2022 10:46 AM
‎05-18-2022 10:46 AM
Hi! If campaign members have been incorrectly marked as "successful" is there a way to change that status after it's been given?   Thank you. ... View more

Re: Adding additional wait step to smart campaign

by Level 3 in Product Discussions
‎04-20-2022 05:17 AM
‎04-20-2022 05:17 AM
@Darshil_Shah1 @SanfordWhiteman Thank you both for your help in this! Much appreciated. I'm switching most of my new campaigns from Engagement programs to Smart Campaigns for the flexibility they offer. And being a newish Marketo user (since August), I'm still having these little hiccups happen and I'm learning along the way! So I'm definitely relying on this handy Marketo forum. 🙂   Thank you again!! ... View more

Re: Request new campaign as part of a flow step

by Level 3 in Product Discussions
‎04-18-2022 12:34 PM
‎04-18-2022 12:34 PM
Thank you @Darshil_Shah1! Super helpful. ... View more

Re: Adding additional wait step to smart campaign

by Level 3 in Product Discussions
‎04-18-2022 12:33 PM
‎04-18-2022 12:33 PM
@Darshil_Shah1 - I was thinking that if I had a step below the wait step (Request campaign or send email), and I add a wait step before that step, the reordering would mess with the people in the existing flow. Meaning, that they would go through all the steps that they were assigned upon entering the campaign, then go through the additional wait step after that step. Am I making sense, or am I completely wrong in that? ... View more

Request new campaign as part of a flow step

by Level 3 in Product Discussions
‎04-18-2022 07:53 AM
‎04-18-2022 07:53 AM
If I have a "Request Campaign" step in the middle of a flow of content of a Smart Campaign, do the contacts that qualify for the request campaign exit the flow completely OR proceed to the steps below the Request Campaign?   Ex: Send email 1 Wait 2 days Request campaign if didn't click email 1 Wait 5 days Send email 2 ... View more

Re: Adding additional wait step to smart campaign

by Level 3 in Product Discussions
‎04-18-2022 07:34 AM
‎04-18-2022 07:34 AM
Wait an additional 4 days. ... View more

Adding additional wait step to smart campaign

by Level 3 in Product Discussions
‎04-15-2022 12:45 PM
‎04-15-2022 12:45 PM
I have a Smart Campaign and I need to add an additional wait step. I actually need to extend the waiting period from two days to 6 days. How can I accomplish this without messing up the flow?   Here is the current flow:   Send email 1 Wait 2 days Request campaign: send email 2   I need the wait step to change to 6 days, but I'm not sure how to make that happen without interrupting the flow. ... View more

Re: Trigger plus Filter

by Level 3 in Product Discussions
‎02-09-2022 01:05 PM
‎02-09-2022 01:05 PM
@SanfordWhiteman  So if someone unsubscribes they have to qualify for the rest of the criteria to be entered into the flow? The flow is to pause the program. ... View more

Trigger plus Filter

by Level 3 in Product Discussions
‎02-09-2022 11:37 AM
‎02-09-2022 11:37 AM
Will this logic pause all contacts from the trigger AND the filters, or the trigger OR the filters?   ... View more

Update technology of Marketo forms and landing pag...

by Level 3 in Ideas
‎01-28-2022 07:52 AM
‎01-28-2022 07:52 AM
It would be great if the technology that the forms and landing pages use were updated for both desktop and mobile devices. We have to have a developer code everything new that we create because of this obstacle. ... View more

Re: Adding Parameter Query to Form Submission Aler...

by Level 3 in Product Discussions
‎01-06-2022 01:47 PM
‎01-06-2022 01:47 PM
@SanfordWhiteman how would I implement that token? I'm still relatively new to Marketo. Thank you for your assistance! ... View more

Re: Adding Parameter Query to Form Submission Aler...

by Level 3 in Product Discussions
‎01-04-2022 09:35 AM
‎01-04-2022 09:35 AM
@SanfordWhiteman yes, I mean query parameter. I do have several LP assets. One per sales member. ... View more

Adding Query Parameter to Form Submission Alert

by Level 3 in Product Discussions
‎01-03-2022 11:20 AM
‎01-03-2022 11:20 AM
Hi! I'm trying to show what landing page a form submission comes from in a form submission alert email. Here's the rundown:   I have a single form that is embedded on several sales reps' landing pages. To know what sales rep page the form was submitted from, what hidden field should I add and what token should I use in the form submission alert email? If I use the Referral URL or Parameter Query, what token would I use in the form submission email alert?   Thank you. ... View more
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Date Registered ‎08-20-2021 06:22 AM
Date Last Visited yesterday
Total Messages Posted 32
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