Hoppers13

my bad people! we've had sync issues so it all needs retesting! will keep updated as i find out...

good idea Jo, thank you, but i'm just creating new email address to be honest. we alright have issues surrounding duplicate records so I wouldn't want to muddy the water further in our test environment. thanks, Mike

have amended to: still not firing Sandford. cheers, Mike

thanks Zoe, you're right. I was trying to find a lazy way of extracting them all on one file together with the data values averaged for me already, but if looking at each report is the best way then so be it. Mike

Hi all, please does anyone have any further info around doing this? we too have automated emails which we'd like to report on in isolation with minimal need for manual work. thanks, Mike

thank you all for trying to help, although its getting a bit complex for me. this is the bit of the code: for reference the information that you have sent to us is documented below.

{{my.TEComplaintDetails:default=edit me}}

then the way the agency has set up the api, this token pulls in a free text f...

okay so the token causing issues is: {{my.TEComplaintDetails}}.if people complain with minimal info there's no issues, but 600 characters, could be inputted and our paragraph text expands the width of the email container, the whole email view is zoomed in and its a mess!