ChristinaZuniga

Matthew Antos-Lewis​ GDPR makes it very clear that you can't require an opt in to access content, so by making it impossible to submit the form you are probably in violation (<-- I say probably because #IAmNotALawyer). I agree with Matjaž Jaušovec​'s advice that checking with your legal team and the...

Took the survey

What do you do with those hard bounces now?You don't necessarily have to remove them from Marketo, especially if you end up putting them back in later, but you can mark them bounced and then remove them from receiving emails. This will help your delivered rate and your sender reputation. There's rea...

Hi Robert Pugh​, in the support portal where you submit cases you should see a tab to manage authorized contacts and then there will be a list of your users who you can select from. If you don't see this tab, you might not be authorized to select authorized contacts, but you can fix that by opening ...

I agree with Sanford and Greg that this isn't standard, but there are things you can do depending on your set up. You could create one form that has:standard fields you always include such as "company". This would be really helpful for things like country where you want a picklist and might have mad...

In that case I would open a support ticket. I didn't have issues with for any of my webinars this year. I don't have an upcoming webinar scheduled, so I can't test right now (I am on limited events in ON24).

Vipin Kansal​ when you look in ON24, are they being properly registered or does it show no one has registered? This way you can narrow down if it's ON24 or Marketo causing the issue.

Fantastic Krewe chat episode! I found myself nodding along to so much of what you guys were saying - very good ways of framing how to address different issues that commonly pop up. The one thing that jumped out at me was "don't say Marketo is broken". I learned that at a previous company because if ...

Hi Nick Hajdin​, I use ON24 and the member URL token works in my calendar files. I put a 5 minute wait step before sending the confirmation that has the calendar token - have you done that? Sometimes it takes a few minutes for ON24 to fully register someone and return to Marketo that custom URL.

Love the point about documenting what you're doing! So often we're asked to move so fast that documentation falls to the wayside, but it is incredibly important. That's my fave tip